Can you imagine going two weeks without checking your email?
How about after waiting two weeks, you log into your inbox, and it’s empty…. because someone has handled your email for you!
By far the single most important thing you can do if you want to one day break free from your computer and stop working 10+ hour days on your business is to take email off your plate.
Twelve years ago I made a decision to hire a work-at-home-mother to take over the email for my then main business, an essay editing service.
I couldn’t believe the difference it made.
I no longer had this stress point, always thinking I needed to check my messages in case something urgent came in, worrying about taking too long to reply and possibly missing out on paying jobs, and never feeling like I can get ahead as every day more emails show up.
Whenever I talk to entrepreneurs and ask them what they spend the most time on, it’s almost always email.
Some entrepreneurs lose their entire evenings because they stay at work to make a dent in an inbox that only seems to get bigger.
An Email Manager Can Do So Much More Than Just Reply To Emails
Once I hired and trained someone to look after my inbox, it was the last time I ever handled email myself.
Since then my email team have replied to all incoming messages sent to the various businesses I have had over the years.
While the immediate benefit of no longer stressing over email is huge, what I did not see at first was how much of an impact this person can have on your business.
Email is a lot more than just newsletters and software update notifications. Email is frequently where potential customers message before they buy a product, or a current customer seeks support.
The person who handles your email is on the front line impacting the two things that matter most – sales and customer retention.
It’s not surprising so many entrepreneurs have trouble letting go of this aspect of their business — it feels too personal and too important to let other people handle it.
In my business, we’ve always kept things very simple when it comes to customer support. We use a shared Gmail inbox where all business related queries go.
There’s no helpdesk software or making our customers jump through hoops to get to us – just send an email to email@example.com and we will receive your message and reply.
My email team – affectionately called the ‘Client Care’ department – are more than just email robots.
They’ve built systems, templates, and learned how to dynamically deal with the unique situations that come at them, always with the goal of increasing sales and keeping existing customers happy.
Podcast: How To Hire Someone To Handle Your Email
In this special podcast, I take you behind the scenes of how I first hired someone to handle my email, then how over time the role has expanded.
You will learn:
- How to begin the training process to reach the point where you feel comfortable having someone handle ALL your emails
- What kind of systems you need, including template replies, folders and filters.
- How to empower your team to take over by forcing yourself to NOT handle emails
…and a whole lot more!
I also talk about what my business looks like today in terms of email management.
Would You Like My Team To Handle Your Email?
If you’re inspired to hire your own inbox manager, but unsure where to start, I have some exciting news.
I’ve partnered with my current inbox management team to provide the same level of service I’ve used for the past 12 years.
You too can have your email inbox managed by my new company! -- InboxDone.com
InboxDone.com is for you if you’re looking to:
- Free up all the time you currently spend in your inbox every day
- Create a business that fuels your freedom, so you can see your family and friends again
- Have someone else create much-needed systems and processes within your email inbox
- Hire a person who works for your business and sends an email response so good, it will be as personal as if you answered yourself
- Shortcut the hiring and training process -- we handle all that for you!
Every day, your personal Inbox Manager will take care of things like handling client queries, chase up potential customers and capture outstanding payments, sort and summarize newsletters, handle receipt and payment emails -- basically everything that comes into your inbox that you don’t have time to do (or don’t want to do).
Here’s the catch: I don’t want anyone handling your inbox who I wouldn't trust to handle my own. Since I won’t compromise on quality, we always tailor our service to every client. Hence, we only have room for two new clients per month maximum (we usually have at least a one-month waiting list).
Instead of going through the often laborious process of hiring a virtual assistant who may or may not write quality emails, trying to find someone that you can trust, and then attempting to train them how to do something you probably don't even do yourself, we can do all this for you.
After one conversation with my inbox team, you’ll feel confident that you’ve connected with someone trustworthy and reliable, someone who will free up your time and help you realize the carefree lifestyle you’ve always envisioned — and potentially even take your business to the next level.
You might be surprised by how simple this transition is to make and laugh at yourself for waiting so long to do it. The difference this service will make in your day-to-day life could lead to a big breakthrough, freeing you up to focus on rapid business growth by increasing your bottom line.
At the very least, hiring an email manager will give you freedom. You will see how bringing someone else on board — even just for an hour or two per day — can drastically reduce your stress and unlock some much needed time.
If you’re ready to taste the freedom, apply for a discovery call here.
Enjoy the podcast!