In this Module, we'll cover everything you need to know about who your client is, what pain points they're experiencing, and how you can learn to not only imitate your client, but think like your client (the key to successful email management).

Module Structure

Module 1: Step Inside The Mind Of The Client

11 Lessons

In this Module, we'll cover everything you need to know about who your client is, what pain points they're experiencing, and how you can learn to not only imitate your client, but think like your client (the key to successful email management).

Module 1: Step Inside The Mind Of The Client

11 Lessons

Module 1: Step Inside The Mind Of The Client

11 Lessons

Overview: Who Is Your Client?

Overview: 5 Qualities Of A Successful Inbox Manager

How To: Draw Out Your Client By Asking Better Questions

How To: Use Concise And Nuanced Communication

Example: Communication Templates

How To: Submit Daily Recaps

Example: Recap Templates

Overview: Expectation Management

How To: Help Your Client Let Go

Overview: The 3 Phases Of Inbox Optimization

How To: Complete An Action Plan

How To: Maintain Client Expectations and Calculate Hours