What We Do
InboxDone frees up online business owners, presidents, CEOs and virtual team members so they no longer have to spend hours inside their inbox every day. First we organize the inbox, then we learn how to respond to incoming emails. We give our clients the gift of time and we get to be on the inside of fascinating, thriving businesses.
Why Join Our Team
Work from Wherever, Whenever
Inbox Managers are free to work from the couch at home, or from a hammock on a tropical island. Provided there is reliable internet and you have a quality computer, you can work anywhere. As long as the job is done well and the client’s requested timeframes are respected, you have the freedom to create a schedule that gives you the perfect work-life balance.
No Resume or Cover Letter Needed
We’re not interested in where you went to school. We’re interested in how your unique skill set and life experiences intersect to match this unique position.
Get Paid to Learn
Have you ever thought about starting your own online business? By working for InboxDone, you will get a behind-the-scenes look at how thriving online businesses operate. You will work with a virtual team of talented and dynamic individuals in a fast-growing and rapidly evolving business, many who also have their own thriving side hustles.
Endless Opportunities
We’re always brainstorming and implementing new ideas and projects to provide the best possible service for our clients. Once you have proven yourself capable, there are plenty of ways you can move up and around within the company. Although we have clear guidelines and systems that enable InboxDone to run smoothly, creativity and innovation are always rewarded. We are always open to your initiative and ideas on how we can enhance the business.
Freedom to Work Your Way
Once you complete the training period for each client and have shown competency in all major areas, we will not micromanage you. You will be expected to get your job done right and done well, and keep us updated with weekly check-ins. Then we’ll leave you to get on with it in whatever work style and methods work best for you and your clients.
What We’re Looking For
Our clients (and our clients’ customers) hail from all over the world, so it is imperative that you are culturally aware and have exceptional English. Since we never know what kind of audience our client has, we look for people with high levels of empathy and emotional intelligence who can readily adapt.
Once you complete the training period for each client and have shown competency in all major areas, we expect you to have the desire to work independently and with minimal direction.
Since our work at InboxDone is completely virtual, we require excellent written and verbal communication skills. Knowing how to ask the right questions is a skill that should be cultivated over the course of your time with us.
Since privacy and security are crucial tenets of InboxDone, an openness to learning high levels of confidentiality and safety is mandatory. There are many moving parts and specific details inside each inbox, so you must have the desire and ability to stay on top of all the details and track all of your clients' instructions as you learn.
Although we take a break on weekends and all major holidays, we expect you to show up inside each inbox every working day. Therefore reliability is absolutely essential.
We understand that this is a unique position and that you will have a lot to learn. As long as you show up as a dedicated A-Player, you will receive nothing but support from us as a company.
What We’re Not Looking For
- Applicants looking for a short-term gig. Building a working relationship with the client(s) we assign you requires a long-term commitment, as you will become an integral part of your client's team.
- Applicants who are not self-motivated and self-taught. Although we will provide all the necessary training resources, we expect you to study these materials and learn as much as possible about the client(s) we assign you.
- Applicants who are not open to constructive feedback. Since all communication happens through written communication, it is essential that you remain open to feedback and not take any corrections personally.
Job Description
Being an Inbox Manager means showing up Monday through Friday to take care of any inbox-related tasks for your designated clients. If it's connected to the inbox, we handle it!
With time, our Inbox Managers often become the right-hand person for our clients and the intermediary for all communication on both a micro and macro level.
First, we organize the inbox and get the client down to inbox zero (if possible). Next, we learn how to respond (and how to think) like the client, gradually responding to more emails and handling things like scheduling, newsletter creation, customer service, or overall team coordination.
We accept clients on a rolling basis and will do our best to match you with clients who are the best fit for your unique personality, skill set and interests.
After completing a 30-day training period with one of our hiring managers (which ensures that you and the client are a good match), you will work one-on-one with your client and communicate with them directly going forward.
You will be compensated for each training period at the designated training rate, after which your rate will increase to the regular working rate.
One question we often receive from interested candidates: Will I need to have background experience or expertise in my client's industry?
The answer is no! You will study the responses and writing style of each client, gradually building a knowledge base of how to answer the various questions that come in. You will also learn a variety of organizational systems that can be applied to any inbox and any business. This process can be overwhelming at the start, but gets easier with each new inbox.
What Else You Need to Know
The InboxDone team is made up of self-employed contractors who communicate with each other primarily through Slack.
Other tools you’ll need include Zoom, LastPass, Calendly and any specified communication tools a client requests.
Minimum tech requirements for your remote office are 1) an excellent internet connection, and 2) a reliable computer with working camera and microphone.
All contractors are responsible for tracking their time, sending in monthly invoices, and ensuring that they are compliant with the laws and tax regulations in their home country.
Most InboxDone roles start out as part-time, but have the potential to become full-time once mastery has been achieved. All positions have a 30-day trial period during which time your output will be evaluated against your effort.
We accept application submissions on a year-round basis so that we always have a database to draw from when we need to fill a position. If you apply and we don’t have a role for you immediately, please stay open to joining us at a later time!
How To Apply
STEP 1
Submit the introductory application (below), which is usually completed in about 20 minutes.
STEP 2
If we feel you could be a good fit, we will contact you personally with two tasks to complete within a given time frame.
STEP 3
After satisfactorily completing the assigned tasks, we will conduct the final interview over Zoom.
STEP 4
After checking your references, we will welcome you into your first paid training period.
Want to Work With Us?
We already know you're amazing, but we have a favor to ask.
Due to the high volume of applications we receive on a daily basis, can you make it really obvious in your application how much of an A-Player you are?
When you're ready, click the button below to begin.