Terms of Service
INBOX DONE LTD.
Terms of Service
By paying, you agree to the following terms of service:
1) Privacy & Confidentiality
Every facet of your business and inbox (including but not limited to login information, client information, business financials, business content or sensitive content) will be kept completely confidential by your InboxDone Manager in perpetuity. If you have a preference in how your private information is stored or transferred, we will protect all information according to your preference. InboxDone team members are not responsible for software breaches in third party tools like password managers, email providers, etc. This information will not be shared with any person in any context, unless a different InboxDone Manager is assigned to your inbox. In the unlikely event that you are assigned to a new InboxDone Manager, you have the right to refuse this change and cancel services. Every new InboxDone Manager will be thoroughly trained with the same standards of quality and confidential service, using the same training/instructions that you and your business originally provided.
2) Pricing & Fees
InboxDone is a subscription service and as such you agree to be billed on a recurring monthly basis (every 30 days). Subscription fees and any other charges for the use of the InboxDone Services are described on the site, or have been outlined to you by an InboxDone Team Member. These fees are not likely to change. However, InboxDone reserves the right to change these fees at any time. If subscription fees change, you will be given at least 30 days' notice. If they do change, your continued use of InboxDone after the change indicates your agreement with the new fees and charges after the effective date of the change. Any change to fees (and other charges) will not be applicable to the billing period in which the change occurs, but will instead apply to the subsequent billing period. Payment is due prior to the commencement of any work for every 30-day cycle and Inbox Managers reserve the right to pause work on an overdue account at any time.
3) Continuation & Termination of Services
Every client begins their email management on the Standard Plan. There are no long-term contracts, instead each client is billed on a month-to-month basis to ensure that InboxDone's services are the best fit for both parties and there no.
InboxDone reserves the right in its sole discretion, without any liability to you, to discontinue services (or any portion thereof) and to change, suspend or discontinue any aspect of the services at any time. You also reserve the right to cancel services at any time, once the current monthly billing cycle has been completed and as long as the cancellation request is made before the subsequent billing date. While we do not offer refunds (due to the extensive amount of time spent on each inbox each month), there is no long-term commitment required and you may cancel at the end of any billing cycle by sending an email to firstname.lastname@example.org or calling +1 (209) 732-6344. Any training materials/knowledge bases created by our team during the training phase are yours to keep in perpetuity.
You may adjust your monthly subscription at at any time in order to increase or decrease hours with your Manager. However, no exchange of compensation outside of InboxDone's infrastructure between Client and Manager is permissible at any time. If you would like to add your Inbox Manager to your payroll as a full-time employee, our employment acquisition procedure is outlined below (Section 15).
4) Holidays & Leaves of Absence
Although InboxDone is a Canadian-based company, many of our Managers are US-based. We therefore observe the following seven holidays:
- New Year's Day, January 1st
- Memorial Day (Last Monday In May)
- Independence Day, July 3rd or 4th
- Labor Day (First Monday In September)
- Veterans Day (Thursday, November 11th)
- Thanksgiving Day (Fourth Thursday In November)
- Christmas Day, December 24th or 25th
It is assumed that all Inbox Managers will observe the above holidays, regardless of their residence. If a holiday falls on the weekend, it will be observed on the closest weekday. If a Manager resides in a country other than the United States, they will observe a shared holiday in their home country. For example, Australian Managers will celebrate their Christmas one day earlier than US Managers.
Relevant autoresponders can be created by your Manager to operate in your inbox on these days. Your subscription cost remains the same, regardless of whether or not your Manager decides to observe each holiday.
With the flexibility to work from anywhere, our Managers generally work year-long. However, circumstances may infrequently arise that require your Manager to step away from your inbox. If no more than two weekdays off are needed, your Manager may opt to work on Saturday and Sunday, instead of a weekday. If more than two days of leave are required, your Manager will communicate with you directly and make any possible preparations for their absence.
For leaves of absence exceeding 2 days time (generally no more than one week), InboxDone can train a second Inbox Manager (only with your direct approval) so that there is never a lapse in your email management. Before sharing any login details, we will share background information about the Manager and schedule a formal introduction so that you have the chance to meet them.
If you choose not to have a replacement trained, the daily leave value (based on your monthly subscription cost) will be debited to your account when a leave of absence is unavoidable (not including holidays listed above). All standard operating procedures (SOPs) required to manage your inbox can be found in your unique Knowledge Base and are available for you to reference at any time.
We only hire Managers who want to grow with our company and your business over the long term. In the unlikely event that a Manager is not able to continue their role, the InboxDone Management Team will assign a new Manager to your inbox. Your Inbox Manager will thoroughly train their replacement on the details of your inbox before their official resignation date so that you do not have to repeat the handover period.
5) Limitation of Liability, Indemnity & Modification
Each InboxDone Manager has been/will be thoroughly trained, vetted and screened by the InboxDone Management Team. InboxDone Managers (or any of their respective officers, directors, employees or contractors) will learn, adhere to and implement your inbox practices based on the training and instructions that you and your business provide. You waive and shall not assert any claims or allegations of any nature whatsoever against InboxDone (or any of their respective officers, directors, managers, employees or contractors) arising out of or in any way relating to your use of InboxDone services, including (without limitation) any type of claim or allegation.
Without limitation, InboxDone is not liable for any direct, special, indirect, incidental, exemplary, punitive, or consequential damages, or any other damages of any kind. These damages include (but are not limited to) loss of use, loss of profits, or loss of data, whether in an action in contract, miscommunication, arising out of or in any way connected with the use of or inability to use InboxDone. Without limitation, we are not responsible for any damages caused by or resulting from your reliance on InboxDone services, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to your inbox or software. You shall defend, indemnify and hold harmless InboxDone (or any of their respective officers, directors, managers, employees or contractors) from any loss, damages, liabilities, costs, expenses, claims and proceedings arising out of your use of the InboxDone services, and from your Customers’ or Clients’ interaction with the services. InboxDone reserves the right to modify these terms at any time in our sole discretion.
All InboxDone Managers will be closely monitored by the InboxDone Management Team, and will follow all instructions/rules provided by you the client regarding the specificities of each inbox. During the early stages of training, we are learning about you, your style, your brand, your business and product(s). Even with our superior attention to detail and desire to learn, mistakes may happen, typos may occur, and miscommunications may ensue. Since this is a service run by humans for humans, we ask for the grace to learn and ask many questions, as we will not assume the answers until we achieve a level of mastery.
The following Client Service Agreement will be validly executed by making a payment and checking the box next to "I agree to the terms and conditions." To request a signed copy of this Agreement, please email email@example.com.
1.1 In consideration of the Subscription Fee set out in clause 5.1, InboxDone agrees to provide the Client with email management services, including the appointment of a dedicated email manager (an “Inbox Manager” or “IM”) and the design of a personalized, custom-built email system to reply, filter and follow-up on the Client’s emails (“InboxDone Services”).
2. RELATIONSHIP OF THE PARTIES
2.1 This Agreement will not be interpreted so as to constitute a partnership, joint venture, beneficiary, agent, employee, contractor or representative of the other party for any purpose whatsoever.
3. ACCOUNT TERMS
3.1 In order to register as a Client with InboxDone the Client must be over the age of 18 years.
3.3 For the duration of this Agreement the Client shall be responsible for:
(a) ensuring that all details associated with their InboxDone account are accurate and up to date; and
(b) maintaining the privacy and security of the Client’s email account. InboxDone is not liable for any loss or damage that may result from the Client’s failure to keep confidential their email credentials, or the Client’s failure to prevent unauthorized persons from accessing the Client’s email account or their InboxDone account.
3.4 The Client must not use InboxDone for any illegal or unauthorized purpose, including but not limited to the:
(a) infringement of any patent, trademark, copyright, trade secret or other proprietary right of any person;
(b) defamation, abuse, harassment, stalking, threatening or the violation of the legal rights of others, including privacy rights; or
(c) distribution of anything containing a computer virus or any code, file or software program.
3.5 InboxDone will not carry and does not undertake to provide any insurance covering the delivery of the InboxDone Services.
4. DELIVERY OF INBOXDONE SERVICES
4.1 To the extent that the InboxDone Services include a personalized component that is tailored to the Client’s needs, the Client agrees that the delivery of the InboxDone Services shall be subject to a training period, during which time, the Client may give InboxDone feedback on refining the delivery of the InboxDone Services (“Handover Period”).
4.2 InboxDone and IMs reserve the right at all times and in their sole discretion to:
(a) refuse work for any reason whatsoever, and to disclose any information deemed appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request;
(b) restrict, cancel, remove or suspend from InboxDone any Client who is determined to be undesirable or fails to comply with the Code of Conduct; or
(c) request an additional payment or increase in Subscription Fees where a Client’s instructions are deemed outside of their current Subscription, as determined by InboxDone in its sole discretion.
4.3 The Client bears ultimate responsibility for instructing InboxDone on the design and delivery of the InboxDone Services. As such:
(a) the Client acknowledges that all content and messages sent through the Client’s inbox are the sole responsibility of the Client, including content sent from the Client’s inbox by IMs;
(b) the Client understands that the quality of InboxDone’s delivery of email management services to its Clients is dependent upon the quality of the relationship and communication between the Client and the IM. InboxDone and its IMs are not responsible for emails generated through the Service. InboxDone and IMs make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any messages or content sent through the Client’s email; and
(c) the Client understands that when the Client includes links to any other websites in their email, or instructs an IM to do so, that the Client does so at their own risk. It is the Client’s responsibility to evaluate and bear all risks associated with the use of third party links or content. In no circumstances will InboxDone be liable in any way for any content, or any loss or damage incurred as a result of any content emailed or otherwise made available by the Client.
5. PAYMENT AND ACCESS
5.1 The Client shall pay InboxDone the agreed upon monthly rate indefinitely until the client decides to upgrade, downgrade, or cancel.
5.2 At the conclusion of the first 30 days and in consideration of providing the Client with the InboxDone Services, InboxDone will evaluate the hours needed to effectively manage the Client's inbox(es) and will adjust the monthly subscription rate accordingly with the client's direct approval. The Client may opt to pay InboxDone the newly-adjusted monthly fee (the “Subscription Fee”), or discontinue their services after the first month is complete. All Subscription Fees are exclusive of taxes, levies or duties imposed by taxing authorities and the Client bears the responsibility for payment of any taxes, levies and duties that might be applicable to the Client’s use of InboxDone Services and payments made by the Client to InboxDone.
5.3 All Subscription Fees are non-refundable and there will be no refunds or credits for partial months of service or unused aspects of InboxDone Services. All payments are due prior to the commencement of work for every 30-day cycle.
5.4 The Client’s Subscription Fee will depend on the subscription option the Client agrees to and will be billed in advance in accordance with InboxDone’s subscription schedule. The Client may request to upgrade or downgrade their subscription by sending an email to firstname.lastname@example.org. The Client will be charged in their next billing cycle for an upgrade to their subscription. Approved downgrades will be reflected in the Client’s next subscription billing cycle.
5.5 The Client must provide InboxDone with valid credit card or direct debit details. The Client represents and warrants that they are authorized to make payments using the payment details provided to InboxDone. It is the Client’s responsibility to ensure their billing information, including contact details, is correct and up-to-date.
5.6 The Client’s InboxDone Services may be restricted or cancelled in the event the Client fails to pay their Subscription Fee.
6. MODIFICATIONS TO THE SERVICE AND FEES
6.1 InboxDone reserves the right to modify, suspend or discontinue the InboxDone Services at any time for any reason. InboxDone will make reasonable efforts to provide notice to the Client of changes to or a discontinuation of the Service. InboxDone reserves the right to modify the price, features or options included in the Client’s InboxDone Services from time to time upon 14 days prior notice.
6.2 InboxDone reserves the right to change the Client’s monthly or annual Subscription Fees and subscriptions upon 14 days prior notice. The Client shall be notified of any Subscription Fee changes via email.
7.1 The Client agrees to attempt to resolve any issue or dispute regarding this Agreement or the Client’s use of InboxDone or the InboxDone Services with InboxDone at first instance. In the event that an issue or dispute arises, the Client agrees to notify InboxDone by email of the dispute within 7 days of the dispute arising. Within 7 days of receipt of the Client’s notice of dispute, InboxDone shall contact the Client and attempt to reach a resolution to the Client’s issue or dispute.
7.2 In the event that InboxDone is unable to reach a resolution to the Client’s issue or dispute with the Client, the Client agrees their dispute will be determined by individual arbitration.
8.1 The Client may cancel the InboxDone Services by providing InboxDone with at least 14 business days written notice. The Client will remain liable for all charges accrued up to that time, including all Subscription Fees for the month which the Client discontinued their InboxDone Service.
8.2 Cancelling the InboxDone Services will result in the deactivation or deletion of the Client’s account or access to the Client’s account, and the forfeiture and relinquishment of all the Client’s content in their account.
9.1 InboxDone reserves the right to:
(a) modify or discontinue the InboxDone Services on a temporary or permanent basis;
(b) refuse current and future use of the InboxDone Services;
(c) suspend or terminate use of the InboxDone Services; or
(d) remove or discard any of the Client’s content in the service for any reason including if they believe the Client has violated this Agreement.
In the event that the InboxDone Services are terminated, restricted or suspended in accordance with paragraphs (a) to (d), InboxDone is not liable to the Client or any third party for any loss arising from such action.
9.2 Without prejudice to the generality of clause 9.1, InboxDone reserves the right to terminate or restrict the Client’s access to their InboxDone account at any time immediately on giving the Client notice in the event that the Client is in material breach of any term of this Agreement or Code of Conduct, or InboxDone suspects that the Client is in material breach of any term of this Agreement or Code of Conduct, which material breach cannot be rectified, or if it can be rectified has not been rectified by the Client within 7 days of InboxDone notifying the Client. This shall include where payments due from the Client are overdue by 14 days or more.
10. COPYRIGHT AND OWNERSHIP
10.1 InboxDone Ltd. owns the IP rights to any protectable components of the Service, including but not limited to the name of the Service, trademarks, artwork, Client-end interface elements and many individual features. The Client may not copy, email, save to USB, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the InboxDone Services which InboxDone or its suppliers own. InboxDone claims no intellectual rights over the content the Client uploads or provides to InboxDone.
10.2 The intellectual property rights in Client emails or other content the Client makes available to InboxDone representatives during this Agreement (Client Content) is wholly retained by the Client. The Client acknowledges that the Client sends and shares Client Content at their own risk.
11. DISCLAIMERS / NO WARRANTIES
11.1 InboxDone makes no representations, warranties, or guarantees regarding:
(a) the Client’s satisfaction with InboxDone;
(b) that InboxDone and the InboxDone Services will be available at all times, uninterrupted, and error-free;
(c) that storage of the Client’s content will be uninterrupted and error-free and that the Client’s content will not be deleted or changed; and
that errors in InboxDone will be corrected, and
(d) InboxDone accepts no liability for loss or damage caused by the occurrence of anything mentioned in points (a) to (d).
11.2 The Client’s use of InboxDone, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either express or implied.
11.3 InboxDone does not guarantee the day or time that they will respond to any email, telephone or written enquiries or website form submissions.
12.1 The parties agree and acknowledge that all confidential information will be held in confidence for the purposes of performing their obligations under this Agreement and will not directly or indirectly at any time during the term of this Agreement or after termination of this Agreement allow use or disclosure to a third party except where:
(a) it is for the purpose of providing the Client with access to and use of InboxDone and the InboxDone Services in accordance with this Agreement and/or training IMs to provide InboxDone Services to the Client;
(b) relates to information already within the public domain, other than by virtue of a breach of this provision;
(c) is required by law or competent authority having jurisdiction over the parties; or
(d) is made with the prior written consent of all parties to this Agreement.
12.2 This clause survives termination of this Agreement.
13.2 To the extent that InboxDone processes any personal data that is subject to the GDPR on the Client’s behalf in the provision of the InboxDone Services, the terms of InboxDone’s GDPR Policy for InboxDone’s European clients shall apply.
14. NON-SOLICITATION AND NON-COMPETITION
14.1 During the term of and for 12 months following the termination date of this Agreement (the “Restricted Period”), the Client will not, without InboxDone’s prior written consent, directly or indirectly, as an owner, principal, partner, shareholder, independent contractor, consultant, joint venturer, investor, licensor, lender, employee or in any other remunerated capacity whatsoever, alone, or in association with any other person:
(a) carry on or be engaged in any business similar to or competitive with the business of InboxDone in any country where operates or could reasonably be anticipated to operate within;
(b) induce, solicit, recruit or attempt to induce, solicit or recruit any employee, customer, contractor, Client, IM, promotional partners, sponsors, past or upcoming speakers or contractor(s) of InboxDone or its affiliates to terminate employment with, or cease providing services to, InboxDone or its affiliates except in accordance with Section 15;
(c) solicit, attempt to do any business with, refer or intentionally interfere with InboxDone‘s relationship with any sponsor, customer, developer, distributor, licensor, licensee, partner, reseller, venue or supplier of or to InboxDone; or
(d) use or disclose (or threaten to use or disclose) any Confidential Information as defined in Schedule A below in an attempt to obtain compensation, call on, solicit or obtain business from any actual or prospective Client, customer, or business partner of InboxDone.
15. CONTRACTOR BUYOUT
15.1 If the Client wishes to engage the services of the Inbox Manager on a full-time basis such that the Inbox Manager ceases his/her relationship with InboxDone and intends to become a full-time contractor or employee of the Client then the Client must:
(a) provide notice to InboxDone that the Client wishes to engage the Inbox Manager on a full-time basis (“Notice”);
(b) pay to InboxDone a buy-out fee of $12,000 USD; and,
(c) receive the written approval of InboxDone to waive the prohibitions set out above in Section 14 (Non-Solicitation and Non-Competition); and,
(d) allow that the Inbox Manager must continue to work for InboxDone for an offboarding period of 120 days after the date that the Client provides Notice to InboxDone unless InboxDone provides a written waiver of this condition.
(e) During the offboarding period, the client's monthly InboxDone subscription will continue to rebill until the last day of the offboarding period.
16. LIMITATION OF LIABILITY AND INDEMNITY
16.1 InboxDone is neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to the Client’s use of InboxDone or InboxDone’s provision of the InboxDone Services to the Client.
16.2 Liability under this Agreement is limited to the Subscription Fees paid by the Client in the financial year to date.
16.3 InboxDone is not a party to any contract made between the Client and any other third party relationship. InboxDone shall not be liable for any loss or damage that results from the Client’s dealings with any third party.
16.4 Subject to this Agreement, all conditions, warranties and obligations which may be implied or incorporated into this Agreement by statute, common law, or otherwise and any liabilities arising from them are expressly excluded to the extent permitted by law.
17. GENERAL TERMS
17.1 This Agreement will be governed and construed according to the laws of the Province of Ontario and the Client and InboxDone attorn to the jurisdiction of the courts of Ontario.
17.2 All notices required to be given under this Agreement will be given in writing when payment is made.
17.3 The waiver by InboxDone of a breach of any provision of this Agreement by the Client will not operate or be interpreted as a waiver of any other or subsequent breach by the Client.
17.4 Each provision of this Agreement is declared to be a separate and distinct promise and to be separable from all other such separate and distinct promises. If any promise, provision or part thereof is determined by a court of competent jurisdiction or other constituted legal authority to be void, unenforceable or unreasonable in whole or in part, it will not be deemed to affect or impair the enforceability or validity of any other promise or provision in this Agreement or any part thereof and the said court or other constituted legal authority will have the authority to limit such promise or provision as it deems proper.
17.5 All clauses in Sections 7-8 and 14-15 shall survive the termination of this Agreement.
17.6 This Agreement may not be assigned by the Client.
17.7 This Agreement, including all statements of work entered into after the date of this Agreement, constitutes the entire agreement between the parties relating to this subject matter and supersedes all prior or simultaneous representations, discussions, negotiations and agreements, whether written or oral. This Agreement may be amended or modified by InboxDone at any time in our sole discretion. The Client may amend or modify this Agreement only with the written consent of both parties and expressly referring to this Agreement. No oral waiver, amendment or modification will be effective under any circumstances whatsoever. There are no representations, warranties, terms, conditions, undertakings, or collateral agreements, express or implied, between the parties with respect to the subject matter of this Agreement other than as expressly set forth in this Agreement.
Email / Digital Signature / Counterpart / Checkbox.
17.8 This Agreement may be signed in one or more counterparts each of which so executed will constitute an original and all of which together will constitute one and the same agreement. This Agreement will be validly executed if signed in writing by the parties, whether evidenced by an electronic signature service such as HelloSign or DocuSign, e-mail, facsimile or any other method of legibly transmitting recorded messages, OR by making a payment and checking the box next to "I agree to the terms and conditions." Date of Payments are recorded via ThriveCart and Stripe and serve as the record of the Agreement to said terms. Delivery of an executed counterpart hereof via facsimile or scanned and transmitted via email shall also be as effective as delivery of an originally executed counterpart hereof.
17.9 If an ambiguity or question of intent arises with respect to any provision of this Agreement, the Agreement will be interpreted as if drafted jointly by the parties and no presumption or burden of proof will arise favoring or disfavoring either party by virtue of authorship of any of the provisions of this Agreement.
Confidentiality of Agreement.
17.10 The Client agrees that the existence and terms of this Agreement will be treated by it as Confidential Information. Accordingly, the Client will not disclose any of the terms or the existence of this Agreement without the prior written consent of InboxDone, except pursuant to and in accordance with the applicable terms of this Agreement or as otherwise required by law.
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