INBOX DONE LTD.
1.2. If you have any questions regarding this Policy, please contact our support team at firstname.lastname@example.org
2. PERSONAL INFORMATION
2.1. The term “Personal Information” has the same meaning as set out in the Canadian Personal Information and Electronic Documents Act (PIPEDA), which means any information about an identifiable individual including contact information, name, address, phone number, email address, gender, date of birth, and any other data about yourself that you choose to provide electronically through our website or otherwise.
2.2. We may use or disclose your Personal Information without your knowledge or further consent in limited circumstances where we are required to do so by law. In certain limited circumstances, we may be required to release your Personal Information in response to a court order, subpoena, search warrant, law or regulation. We will cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information they may receive.
3. CONSENT TO COLLECTION OF PERSONAL INFORMATION
4. WHAT PERSONAL INFORMATION DO WE COLLECT
4.1. When you register with InboxDone, we will ask you for your name, email address, mailing address and phone number. If you are registering as a Client, we will ask you for your payment information such as payment card details as well as other information that you can voluntarily add to your account profile such as access details for software or tools you require us to use on your behalf to deliver InboxDone Services.
4.2. If you are a contractor with InboxDone or provide consulting services to InboxDone, we will ask you for your contact information, including name, home address, telephone number and email address; criminal background checks; employment information, including a resume that might include educational and work history, referee information and interview notes, financial information, including invoicing details and Social Insurance Number or other required government issued identification.
5. HOW DO WE COLLECT YOUR PERSONAL INFORMATION
5.1. We collect information in the following ways:
(a) When you register with us as a Client;
(b) When you register with us as a Contractor;
(c) When you book a discovery call;
(d) When you join our email newsletter;
(e) Cookies and similar technologies, where you consent; and
(f) Google Analytics.
6. HOW DO WE USE YOUR PERSONAL INFORMATION
6.1. We collect your Personal Information to operate, maintain, enhance and provide all features of InboxDone’s services, to authenticate you, to send you marketing communications, to respond to comments and questions, and to provide customer support to you. We use information collected from cookies and other technologies to improve your experience and the overall quality of our services and website.
7. WHO CAN ACCESS YOUR PERSONAL INFORMATION
7.1. Only our personnel, contracted individuals, service providers and trusted third-party applications have access to your Personal Information. These parties include hosting, back-up and other IT services providers, website analytics companies, providers of digital advertising services, providers of CRM, marketing and sales software solutions, billing and processing payments functions. We only provide such parties with the information that they need to perform the services we have hired them to provide.
8. DISCLOSURE OF YOUR PERSONAL INFORMATION OUTSIDE OF INBOXDONE
8.1 InboxDone may disclose your Personal Information to third party companies, organizations and individuals outside of InboxDone in the following circumstances:
(a) where you have given your consent;
(b) we may provide Personal Information to certain third party agents or service providers to process for us, in order to carry out the requested services or as necessary for otherwise lawfully processing Personal Information (e.g. processing payments from you);
(c) where we are required to do so pursuant to any applicable law, regulation, legal process or enforceable governmental request;
(d) for legal reasons, to exercise our legal rights or defence against legal claims or in connection with an emergency that warrants use or disclosure of the information; and
(e) we will share Personal Information with companies, organisations or individuals outside of InboxDone if disclosure of the information is reasonably necessary for other reasons authorized by law.
8.2. InboxDone shall not otherwise disclose Personal Information to third parties for commercial or other reasons, except as may be specifically required to comply with applicable laws or where you have provided your consent.
9. HOW IS YOUR PERSONAL INFORMATION SECURED
9.1 InboxDone is committed to protecting the confidentiality and security of all Personal Information against loss and unauthorized access, disclosure, modification or destruction, and therefore has security safeguards appropriate to the sensitivity level of the information in place.
9.2. InboxDone will ensure that all contractors and third party service providers with access to information of individuals shall be required, contractually, as a condition of work or provision of services to respect the confidentiality of such information and that all employees and third party service providers are aware of the importance of maintaining the confidentiality of such information as part of training requirements.
10. YOUR RIGHTS RESPECTING YOUR PERSONAL INFORMATION
10.1. Users may exercise certain rights regarding their Personal Information processed by InboxDone. In particular:
(a) Users have the right to withdraw consent where they have previously given their consent to the collection, use, disclosure or other processing of their Personal Information. Users may withdraw their consent by contacting InboxDone’s support team at email@example.com
(b) Users are entitled, subject to certain legal restrictions, to access and review their Personal Information held by InboxDone. InboxDone will make the following information available upon request: the name or title, and the address of the person accountable for InboxDone’s policies and practices and to whom complaints or inquiries can be forwarded; the means of gaining access to Personal Information held by InboxDone; a general description of the type of Personal Information held by InboxDone, including a general account of its use; a copy of any information available explaining InboxDone’s policies, standards or codes; and what Personal Information is made available to related organisations.
Please note, InboxDone reserves the right to refuse to provide access to Personal Information in circumstances during which InboxDone is permitted by law to refuse access, including where providing access would reveal Personal Information about a third party, if the release of the Personal Information could affect the security of an individual, or if the Personal Information is subject to privilege.
Requests for access to Personal Information should be made to our support team at firstname.lastname@example.org
(c) Users have the right to request corrections to Personal Information. Accurate Personal Information is required for efficient and effective delivery of product and services. Individuals may contact our support team at email@example.com to modify or correct any Personal Information. Corrections will be made within a reasonable timeframe.
(d) Users have the right to object to the processing of their Personal Information in certain circumstances where Personal Information is being processed on a basis other than consent. In particular, Users can object to processing of their Personal Information for purposes of direct marketing at any time.
(e) Users have the right, under certain circumstances, to restrict the collection, use, disclosure or other processing of their Personal Information, meaning Users can limit how InboxDone uses their Personal Information.
(f) Users have the right, under certain circumstances, to obtain the erasure of their Personal Information from InboxDone.
(g) Users have the right to receive their Personal Information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another Controller (as defined in GDPR) without any hindrance, under certain circumstances.
(h) Users have the right to bring a claim before a competent data protection authority.
11. DO WE TRANSFER PERSONAL INFORMATION INTERNATIONALLY?
12. HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION
12.1. We shall store your Personal Information for as long as required by the purpose for which it has been collected, used or disclosed.
12.2. Personal Information which we no longer need to retain shall be destroyed, erased or made anonymous in a secure manner in accordance with InboxDone’s policies respecting the destruction of records. InboxDone shall use care in the disposal or destruction of information so as to prevent unauthorized parties from gaining access to the information. The right to access, the right to erasure, the right to rectification and the right to portability cannot be enforced after the information has been destroyed.
14. CONTACT US