In 2017, Yaro Starak wrote an article revealing that he had not handled his own email in over twelve years.
His story captured the attention of countless entrepreneurs and freelancers, all wondering exactly how a business owner spends no time on email.
Claire Giovino spent years building systems and increasing sales for several online business owners who were all leaders in their industry — including for Yaro!
Together, Claire and Yaro decided to launch the InboxDone service to help other busy experts break free from managing their own email by using proven customer service and sales processes, developed over years of email management.
Claire Giovino (Cofounder)
After teaching abroad and counseling graduate students at several universities stateside, Claire started her own online business teaching communication skills and adopted a completely remote lifestyle.
Claire brought Yaro on as a client in 2017 to manage and perfect his inbox (the hub of his business). Her background in higher education and counseling enabled her to represent Yaro and her other clients with a superior level of communication and empathy — all while traveling the world!
Claire loves the connections that happen in the inbox and how a few kind words have the potential to change a person’s entire perspective of a company and turn them into a lifelong customer. She loves to represent and advocate for businesses that provide incredible value.
In her free time, Claire interviews guests on her podcast (The Better Questions) and is addicted to buying domain names. She loves the freedom the laptop lifestyle provides and how it has truly transformed her life.
Yaro Starak (Cofounder)
Yaro began his entrepreneurial career at 18 years old, starting a website about a trading card game.
A few years later he launched an online essay editing business, and then in 2005 began blogging and podcasting about entrepreneurship.
From day one, Yaro focused on freedom as his main business objective. It became clear that the biggest reason he didn't have the kind of freedom he wanted, was because of email.
Email customer support, email sales followup and dealing with all the day-to-day messages that come in from newsletters, software and app notifications, not to mention spam, could consume as much as three to five hours per day, every day -- and it never stopped!
The more success Yaro had with his business, the more emails showed up. Because of the volume of email coming in, he couldn't provide the level of customer and sales support that he knew he should.
Everything changed when Yaro hired his first email assistant, who completely took over his business email inbox, unlocking the kind of freedom he always wanted. Now he checks his inbox just once per month!
Today Yaro continues to write, podcast and travel the world, knowing that his email is safely in the hands of his talented team.