In 2017 Yaro Starak wrote an article revealing that he had not handled his own email in over twelve years.
His story captured the attention of many entrepreneurs and freelancers, all wondering exactly how a business owner spends no time on email.
Claire Giovino spent years helping to build systems and bring in sales for Yaro's business as one of his client care email managers.
Together they decided to launch the Inbox Done service, to help other people break free from managing their own email, using their proven customer service and sales processes, developed over years of email management.
Claire Giovino (Co-Founder)
After teaching English in 17 countries and counseling students at several universities stateside, Claire started her own online business teaching and coaching professionals, allowing her to adopt a completely remote lifestyle.
Claire then joined forces with Yaro to perfect his inbox management system. Her background in higher education and counseling allowed her to represent Yaro and his business with a high level of communication and empathy — while traveling the world!
Claire loves the connections that happen in the inbox, how a few kind words have the potential to change someone’s entire perspective of a company, or simply brighten their day. She also loves to be the representative and advocate for businesses that want to provide their clients with as much value as possible.
In her free time, Claire teaches personal finance classes, attends book clubs, and is addicted to buying domain names. She loves the freedom the laptop lifestyle brings, and how it has truly transformed her life.
Yaro Starak (Co-Founder)
Yaro began his entrepreneurial career at 18 years old, starting a website about a trading card game.
A few years later he launched an online essay editing business, and then in 2005 began blogging and podcasting about entrepreneurship.
From day one, Yaro focused on freedom as his main business objective. It became clear that the biggest reason he didn't have the kind of freedom he wanted, was because of email.
Email customer support, email sales followup and dealing with all the day-to-day messages that come in from newsletters, software and app notifications, not to mention spam, could consume as much as three to five hours per day, every day -- and it never stopped!
The more success Yaro had with his business, the more emails showed up. Because of the volume of email coming in, he couldn't provide the level of customer and sales support that he knew he should.
Everything changed when Yaro hired his first email assistant, who completely took over his business email inbox, unlocking the kind of freedom he always wanted.
Today Yaro continues to write, podcast and travel the world, knowing that his email is safely in the hands of his talented team.