About
Meet Our Team
How We Can Help
InboxDone is a virtual executive assistant company that specializes in replying to your emails.
If you are a busy professional, entrepreneur, executive, leader, academic or anyone who is losing hours every day to your inbox, we can help.
We can also schedule your calendar to protect your time, complete admin tasks, enter data into software, plan events, book travel arrangements, reply to social media and more.
If you're looking for superior attention to detail, emotional empathy, a friendly customer service tone and the human touch (coupled with the power of AI), we are a great choice.
Introduction to InboxDone from Claire Giovino, CEO
Our Story
InboxDone was born in 2017 when entrepreneur Yaro Starak partnered with operations expert Claire Giovino, to bring her proprietary email management system to other busy executives and business owners.
Since then, InboxDone has grown to a team of over 100 staff and supports hundreds of individuals and businesses working in diverse fields.
This includes Lawyers, Accountants, Doctors, Real Estate Professionals, Coaches and Consultants, Financial Advisors, University Professors, Product Sales, Retail Suppliers and more.
Our Core Values
Our primary core value is freedom.
We aim to break our clients free from their inboxes, and offer flexible, location-independent work for our talented assistants.
Our team delivers top quality support with a focus on integrity, empathy, reliability and versatility while offering a human touch in an increasingly automated world.
Our Mission
Our primary objective is to give you back at least two hours of your time every day.
This is a clear, measurable objective, which will have a meaningful impact on your life.
Two hours a day, five days a week, is 240 hours a year - that's equivalent to 30 days back in time (8 hour work days).
That's an entire month back! While we're taking care of your day-to-day systems, you could study the latest in your industry, relax on holiday, see your family, or even exercise to get your health back on track.
Why Choose InboxDone
Our company is not like other virtual assistant agencies.
We do not hire offshore like other agencies, which pay less than $10 an hour to Filipino or Indian labor.
The majority of our team are North American born and educated (USA and Canada), and we pay competitive US pay rates.
We are the only company focused on email management and we bring our proven system to your company.
If email is holding you back, we are the solution.
Meet The Team
Claire Giovino | Founder & CEO
"InboxDone helps busy professionals delegate daily processes so they can get back to the things they do best and value most. At our core, we help our clients (and our team) discover and maximize their unique contribution."
Claire Giovino
Founder & CMO
After an extensive career in academia, Claire began optimizing inboxes for industry leaders and launched InboxDone in 2017, qucikly scaling the business to over a hundred team members globally.
Her proprietary recruitment, training and onboarding process ensures that each client is matched with a carefully-selected assistant and represented with a superior level of communication. These clients now check their inbox just once per month — or not at all!
Based in San Francisco, Claire interviews thought leaders on her podcast (The Better Questions) and hosts her Better Question Dinners nationwide.
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Yaro Starak | Founder & CMO
"Breaking free from email was one of the most important steps I made as an entrepreneur. Now I want to help spread the word about InboxDone so more entrepreneurs can experience the same freedom."
Yaro Starak
Founder & CMO
Yaro began his entrepreneurial career at 18 years old, starting a website about a trading card game. A few years later he launched an online essay editing business, then began blogging and podcasting about entrepreneurship in 2005.
From day one, Yaro focused on freedom as his main business objective, but it became clear that the biggest reason he didn't have the kind of freedom he wanted was because of email. Email customer support, email sales followup and dealing with all the day-to-day messages that come in from newsletters, software and app notifications consumed up to five hours of his day, every day -- and it never stopped!
The more success Yaro had with his business, the more emails showed up. Because of the volume of email coming in, he couldn't provide the level of customer and sales support that he knew he should. Everything changed when Yaro hired his first email assistant, who completely took over his business inbox, unlocking the kind of freedom he always wanted.
Based in Montreal, Yaro has been spreading the word about InboxDone since the company's inception in 2017, checking his email just once per month. He continues to write, podcast and travel the world, knowing that his email is safely in the hands of his talented team.
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Alex Mogavero | Hiring Manager
"Working with InboxDone throughout the years has given me a strong sense of freedom, meaning, and purpose. It's a privilege to serve clients on behalf of the company and to help grow our dynamic, global team of Inbox Managers."
Alex Mogavero
Hiring Manager
With a B.A. in Spanish Language and Literature, Alex has spent most of his professional career in fields related to communication. He has worked as a journalist, translator, and English teacher in his chosen home of Buenos Aires.
In 2022, Alex decided to go back to school to pursue a degree in psychology. His studies in psychoanalysis and counselling have deepened his understanding of human behavior and equipped him with concrete helping skills. He is skilled at developing a rapport with anyone he’s speaking with and making them feel heard.
Alex joined the InboxDone team in early 2018 and works as both an Inbox Manager and Hiring Manager. When he’s not responding to emails, you can find him playing the viola or reading Freud’s completed works.
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Bosi Mainye | Financial Manager
"Working for InboxDone has been amazing — I get to learn new things and the sense of community built around the team is more than anyone could hope for."
Bosi Mainye
Financial Manager
After earning her B.A. in Economics and Statistics, Bosi’s obsession with words led her to a career in content creation and communication management.
Bosi has written sales content for clients around the world by building remote relationships (with a focus on digital marketing). Her extensive experience working for clients in a range of industries allows her to adapt her voice to and style to match any client’s unique brand and messaging.
Bosi joined the InboxDone team in 2019 and is currently based in Kenya. When she’s not making magic happen inside a client’s inbox, you’ll find her head buried in a book or writing the next crazy story her mind has conjured up.
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Jeff Horner | Support Manager
"Every day, I help clients solve problems creatively and effectively because of the skills I've been taught and the freedom I'm allowed by InboxDone."
Jeff Horner
Training Manager
After earning his M.A. in Creative Writing, Jeff began tutoring English to a wide range of post-secondary students. His years of teaching communication (combined with his leadership positions in several managerial roles) have provided Jeff with the ability to reach any inbox goal by providing creative solutions.
Jeff’s skills inside the inbox include attentiveness to the nuance of client goals and customer relationships, empathetic and professional communication and the ability to mirror any writing style.
Jeff joined the InboxDone team in 2019 and currently lives in beautiful Asheville, North Carolina. When he’s not transforming inboxes, Jeff enjoys hiking, movies, and trying as many local beers as possible.
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Ben Zapchenk | Client Success Manager
"Working with InboxDone has given me the stability to pursue a nomadic lifestyle, the opportunity to learn new skills, and the reward of helping empower my clients achieve their goals."
Ben Zapchenk
Client Success Manager
Ben has spent the majority of his career as an itinerant jack-of-all-trades with a wide range of professional experience in the United States and Morocco. He served two years as a Youth Development Specialist with the Peace Corps in Morocco, where he worked with middle school and high school students in a variety of educational settings, and four more years as an ESL educator for both Moroccan and Chinese students. During this time period he also started a food truck business with his girlfriend and business partner, catering Tex-Mex food for private events and music festivals in Marrakech.
Ben’s experience working abroad with people from all over the world translates well to his role as a virtual assistant, where clear communication and resourcefulness are of the utmost importance.
In his free time you will find Ben working on converting an old school bus into a tiny home on wheels and creating content to document the experience!
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Sadye Goldfarb | Inbox Manager
"I love working for InboxDone because it allows me to use my skills and expertise to help our busy clients–all while giving me the freedom and flexibility to support my lifestyle! I have felt supported by the InboxDone team since day one, and I feel lucky to be part of such a great workplace."
Sadye Goldfarb
Support Manager
Sadye’s educational background is in Environmental Science, and she has a lot of experience working in research–both in the field and in the lab! This analytical training taught her the importance of having an organized workspace.
Sadye also has experience working in both education and customer service, which means that she has the interpersonal skills necessary to relate to people from all over, and the ability to juggle many important tasks at once. She has lived in a few different countries throughout her professional career, and knows that kindness and organization are the keys to success wherever you go!
A native New Yorker, Sadye is currently based in Dublin, Ireland. She works part-time as an English teacher, and enjoys playing guitar, being in nature, and crafting delicious cheese boards.
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Katherine Lynn | Inbox Manager
"InboxDone has allowed me to put my professional skills and knowledge to use, as well as giving me the opportunity to expand my knowledge base. I am able to help my clients maintain organization and productivity in their busy schedules. I have found a happy balance between family life and work through the flexibility provided by InboxDone."
Katherine Lynn
Inbox Manager
After earning her B.A. in Psychology, Katherine flourished in her careers within both the health care and education sectors, which all required a high level of confidentiality, empathy and emotional intelligence. In her previous role as an Age and Disability Service Coordinator, Katherine worked daily to maintain communication with her many clients through email, phone and video conferences and was also responsible for leading her own team of staff.
Katherine joined the InboxDone team in 2020 and has proven to be a reliably organized, dedicated and independent Inbox Manager for her clients. Originally from Georgia (US), she now lives in QLD Australia with her family.
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Ariann Hamilton | Inbox Manager
"The InboxDone team has always been welcoming, energetic, and passionate about their work - encouraging me to grow from the moment I started my journey with them. I love that my job allows me to connect with such a diverse range of people from around the world every day!"
Ariann Hamilton
Inbox Manager
Ariann holds a BA in Architecture, giving her a sharp eye for detail and design - she is a problem-solver with a creative mind. Her professional experience in multi-faceted architectural projects - each with its own unique complexities - makes her highly adaptable and sensitive to context.
She can easily adapt her approach to each client's needs, ensuring that her clients receive personal and specialized solutions. Ariann also has years of customer service experience behind her, and she values customer relationships as an integral part of a business's growth.
Based in South Africa, Ariann joined our team in 2021, and she has a passion for reading and creative writing.
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Layne Reynolds | Inbox Manager
"Working with InboxDone has given me the opportunity to utilize my strengths and to learn many new skills. I love that I can work anywhere and with people from interesting and diverse professions. I am also constantly blown away by how supportive and kind the team is."
Layne Reynolds
Inbox Manager
After 16 years in the restaurant industry, Layne is an expert in customer service. She has a unique style, friendly personality, and a reputation for patience and clarity amid chaos.
Several years of remote work have shown that Layne thrives just as well independently as on a team. Her love of organization and problem solving have served her well in her web analysis and transcription work. She joined the InboxDone team in 2021.
Layne lives in Texas with her partner and cat. When she is not behind a computer screen, she enjoys nature photography, fitness, creating art, and learning about anything from Qi Gong to genetics.
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Joe Torres | Inbox Manager
"It's pretty cool that I have the opportunity to learn many new technical skills and business systems under one single company like InboxDone. The support from the company is next level and the culture is nothing but positive!"
Joe Torres
Inbox Manager
A self-professed utility man, Joe has taken the reins of sales, social media, customer service and copywriting which includes blog articles, autoresponder messages and web content for the companies he’s worked for. Wherever he’s needed, Joe’s ready to fill in the gaps in order for business to get done.
Joe’s resourceful nature, decisive actions and strategic thinking has served him and those who worked with him well. Now, he’s ready to take his talents and to help those ready to streamline their business for maximum success.
Joe is a people person, currently based out of Toronto. He joined the team in 2021.
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Jordan Ved | Inbox Manager
"Making the switch from a corporate career to a flexible, digitally-based role at InboxDone has been a huge game changer for me. InboxDone provides me with the structure and growth of a 'traditional' job, but allows me the freedom to learn new things and solve unique problems in new ways!"
Jordan Ved
Inbox Manager
After 5 years as an IT project manager, working with a global team of 300+ people, Jordan has become used to being the go-to person on her team. Managing a program for 23 applications simultaneously, in addition to being the team’s “marketing guru”, she has become an expert in multi-tasking and communication.
Jordan’s attention to detail and her ability to work with people in all parts of the world ensures that she can get any task done, big or small.
If she’s not out exploring a new city, you can find Jordan baking up a storm in her kitchen! Jordan joined our team in 2021 and is currently based in Eastern Europe.
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Rachel Kgomotso | Inbox Manager
"Working with InboxDone has been great thanks to the amazing people! I have access to great support while also being able to work independently while still a part of a team. I also love the flexibility which allows me to work from anywhere."
Rachel Kgomotso
Inbox Manager
From her 8+ years of experience in various positions and organizations, Rachel understands the importance of being proactive and organized.
As a Booking Agent/Virtual Assistant at Layor Imaging Edge, she coordinated communications on behalf of her client. This included negotiating contracts and prices for projects and handling enquiries from current and potential clients.
Rachel also served as the Content Analyst for NaijaPodHub where her role ranges from creating content, editing, proofreading, analysing content for the blog, to email correspondence and newsletter management. As Sales and Marketing Assistant at International Computers Ltd, she coordinated meetings, managed calendars, and handled travel arrangements.
Rachel joined the InboxDone team in 2021 and is currently based in Nigeria. She hopes to one day run her own successful business.
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Bridgette Miya | Inbox Manager
"Working at InboxDone has been life changing. I have a flexible job, a great, fun-loving and super supportive team, as well as amazing clients. I love it!"
Bridgette Miya
Inbox Manager
With a BA in English and History, Bridgette has almost ten years of experience in teaching, writing and administration. Bridgette has taught English and History in various schools at both elementary and high school levels.
Bridgette has also worked as a secretary and personal assistant for schools and attorneys, and as a result, has acquired extensive skills in email management, calendar management, as well as project and social media management. She is deadline-driven and empathetic to her clients’ needs.
Bridgette lives in South Africa with her husband, and two fur babies, Butch and Cassidy. She joined InboxDone in 2021.
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Maria Agustina Mendizabal | Inbox Manager
"Being a part of InboxDone has given me the freedom to continue my art studies while continuing to pursue my passion for helping people in so many ways, including setting them up to reach their goals."
Maria Agustina Mendizabal
Inbox Manager
Based in Buenos Aires, Maria joined the InboxDone team in 2022. She has a wide background in production and logistics, as well as administrative and operations management. This experience has provided her with a great passion for organization and management.
She is fluent in English and Spanish, with great communication skills in both languages. A skill she applies to all aspects of her professional and personal endeavors.
Her studies in art curatorship and production have helped her develop a critical eye with special attention to details, as well as a great ability to adapt and creatively solve any kind of problems she may encounter. She expects to graduate in December with her BA in Art Curatorship and Cultural Industries Management and Production.
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Abbie Calhoun | Inbox Manager
"I've worked a lot of jobs, and InboxDone is at the top of my favorites list. Problem Solvers need freedom & flexibility to do their best work, and InboxDone gives that empowered freedom to its inbox managers, which in turn gives clients top notch problem-solvers. InboxDone makes everyone's lives better!"
Abbie Calhoun
Inbox Manager
Abbie has a B.A. in Intercultural Studies, which she put to work while teaching and living in East Africa and Central Asia. Along with working for several years in Higher Education Admin roles, she has also greatly enjoyed her work as a wedding coordinator and nanny.
She is passionate about helping people succeed in their goals through empathetic listening, problem solving, and creatively simple systems. She has an eye for patterns and where they break down, a knack for adaptability in communication style, and above all, values the people she is communicating with.
She currently splits her time between Minnesota and The Republic of Georgia. When she’s not working, she loves to travel with her husband, read books, nap with her cat, and play outside.
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Julie Grec | Inbox Manager
"I love the work I do — helping people prioritize their time allows me to do the same."
Julie Grec
Inbox Manager
Julie hails from Ontario, Canada. She joined the Inbox team in 2022. She credits her early years in customer service to her empathetic listening and problem-solving skills. Add to that years in the conference planning industry, and you’ve got an excellent communicator who is professional, proactive, and ready to tackle any project.
She is a research enthusiast, an avid reader of user documentation, loves spreadsheets, and has a penchant for solving work-related mysteries.
She loves travelling with Mr. Grec throughout Europe, especially the Swiss alps surrounded by cows, cheese and chocolate. When at home, she can be found pondering life in her English garden, chasing the bunnies away, having "garden fights" with her daughter over which flower really is the best, and logging the details of the 250+ different species they have planted together.
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Hasti Amirsalari | Inbox Manager
"Working with InboxDone is incredibly rewarding: I love working with clients to create efficient systems to help make their lives a little (or a lot!) easier. Genuinely one of the most enjoyable jobs I could've hoped for."
Hasti Amirsalari
Inbox Manager
With a background in sales and assistant teaching, Hasti has a knack for creative problem-solving and the ability to adapt to different working styles and environments. Her work as a crisis line responder has also given her a more unique and empathetic view on communication, and the ability to respond effectively and efficiently to anything that comes her way - no matter the content.
Having immigrated to Canada with her parents at a young age, she has also experienced first-hand the value of appreciating, understanding, and adapting to others' values, beliefs, and ways of thinking. Growing up, her love for organization flourished, and so did her passion for the interdisciplinary areas of English Literature, Psychology, Philosophy, and Communication.
Hasti joined the InboxDone team in 2023, and is currently based in Vancouver, Canada. When she's not working or studying, you'll find her curled up with a good book and a steaming cup of coffee.
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Stefan Vidovic | Inbox Manager
"There are good jobs, and then there are jobs like being an Inbox Manager for InboxDone. Created for today's modern and largely remote workforce, the role of Inbox Manager offers the opportunity to put individual professional skills towards meaningful and rewarding work with a variety of clients."
Stefan Vidovic
Inbox Manager
A recent graduate from the Glenn Gould School with a Bachelor of Music, Stefan’s greatest strength is his ability to learn quickly and take on new challenges. With a varied professional background that includes content writing, researching, editing, administrative work, book binding, opera singing, data technology and event planning, this inbox manager is a polyglot who thrives on working with clients who are interested in putting his adaptability and problem-solving mentality to work.
Friendly, reliable, and punctual, Stefan joined the InboxDone team in 2022. He previously worked remotely as a freelance editor and has had experience writing and editing in a variety of styles, including academic, creative, script, professional, and marketing copy.
Currently exploring the world as a digital nomad, Stefan is mostly based in Canada and Western Europe—but might be coming to a city near you soon.
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Isabella Mori | Inbox Manager
"InboxDone’s thorough training and cheerful support for myself and my coworkers naturally inspires my work with clients. It’s easy to do your best work when you feel empowered and supported."
Isabella Mori
Inbox Manager
Isabella's previous career as a frontline mental health worker means she's ridiculously resourceful. Nine years of multiple, bizarre emergencies over 12-hour night shifts will do that! She's fabulous at wrangling mayhem on the fly. Isabella is also a trained counselor. Empathy and non-judgement is how she rolls because treating all people with dignity is the right thing to do.
She's down with all the learning, especially tech, languages, and how to build out her 1988 Chevy Beauville van into a rolling home and studio. Isabella is a contemporary beadwork artist, with a piece in the permanent collection of the Nerman Museum of Contemporary Art. She does all this in an 186 square foot tiny house on wheels.
Most crucially, she has an awesome reactive rescue dog from Qatar named Chickpea to lure her out for walks in the mossy rainforests of North Vancouver, BC. She joined the InboxDone team in 2023.
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Leslie Weighill | Inbox Manager
"Working at InboxDone allows me to lend my two decades of communications experience to support busy professionals while keeping abreast of new trends in digital marketing. I'm well supported and privileged to work alongside people from all over the world. It's a win-win!"
Leslie Weighill
Inbox Manager
Leslie is a research and communications expert and freelance consultant from Canada who has lived and worked in Uganda for the last two decades. She manages all communications and market research for a successful, innovative non-profit organization that offers cultural tourism experiences in order to fund sustainable development programs in Uganda.
Her freelance and consulting work has built curriculum for a leading Canadian university, informed ethical tourism modeling for the global south, and improved a livelihood restoration plan for households affected by the construction of a major capital project in East Africa. She joined InboxDone in 2023.
Leslie is a passionate digital content creator, with recent success in short-form video content. She’s friendly, reliable, and obsessed with efficiency. When not behind her desk, Leslie can be found bombing around Uganda’s dusty backroads on her mountain bike.
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Natalie Williams | Inbox Manager
"InboxDone has really hit the sweet spot for me: flexibility and efficiency without missing out on the satisfaction that I get from being part of a collaborative team environment that stretches my problem-solving muscles!"
Natalie Williams
Inbox Manager
Natalie has honed her communication skills in fundraising and non-profits, working as part of small, action-oriented teams with big stories to tell. She has a passion for bridging the gaps when stakeholders with unique knowledge sets need to work collaboratively, and is a compassionate but effective communicator.
Natalie has years of experience navigating high stakes relationships by building nuanced communication strategies. Her signature “let’s try it!” approach allows her to be both flexible and strategic, with an eye to the big picture as she keeps systems running smoothly.
After living in five different provinces with her young family, Nova Scotia won the bid for “home.” They have developed a taste for long beach days, even when the weather is decidedly Canadian! Natalie joined our team in 2023.
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Pat O'Rourke | Inbox Manager
"InboxDone has given me the opportunity to work remotely with successful, driven, talented and creative business owners and entrepreneurs at the top of their field. I have the work/life balance I’ve always craved, and I’m supported by an epic team."
Pat O'Rourke
Inbox Manager
Hailing from Australia, Pat has a 10-year history of working with the best companies in Australian Craft Beer, but when Covid-19 hit Down Under, he pivoted to work as an administrator for the NSW Department of Transport. He is adept at all aspects of administrative tasks ranging from inbox management to diary management, data entry, calendars, scheduling and developing system processes.
He holds a Bachelor of Environmental Science and is currently studying for a Bachelor of Commerce, majoring in Accounting and Business Analytics.With an adaptable, analytical and methodical approach, Patrick is passionate about finding solutions to any problem, whilst working with integrity, compassion and respect.
As a former competitive surfer, you will now find him gliding down the long waves of Pavones, Costa Rica, where he is based with his young family. He joined our team in 2023.
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Kaitlin Vesper | Inbox Manager
"InboxDone has allowed me the unique opportunity to explore my creative passions on a flexible schedule while being backed by an incredibly supportive team. It’s been quite easy to solve challenges quickly because everyone shares the same goal of providing the best support to our amazing clients!"
Kaitlin Vesper
Inbox Manager
Kaitlin got her degree in theatre stage management and has over 8 years of experience as a project manager and operations coordinator in a variety of different environments (including a few years as a Guinness World Records adjudicator).
She’s highly motivated, detail oriented and considers herself an organizational wizard when it comes to project management and process improvement. She enjoys supporting internal teams and customers as a subject matter expert and is driven to continuously learn new tools and systems by embracing ambiguity with a growth mindset and adaptable nature.
Kaitlin grew up in Arkansas and moved to NY over 10 years go. She currently lives in Brooklyn with her cat (August), and always enjoys a Broadway show or seeing live music in her free time. She joined the Inbox Done team in 2023.
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Jackie Walker | Inbox Manager
"InboxDone allows me the freedom to reach my personal and professional goals, giving me a rewarding occupation while attending school fulltime. It’s fulfilling to organize and connect with my clients and make welcoming connections within the company. I truly see a future here."
Jackie Walker
Inbox Manager
Jackie studies English and Creative Writing at MacEwan University in Edmonton, Alberta with hopes to become an author. An eye for detail, a sharp memory, and self-motivated perfectionism drives her personal goals and the goal for client success.
She’s worked in a variety of customer service positions that enriched her understanding of quality assurance. She believes any service you commit to should be executed fully and professionally – cut corners leave frayed edges, after all. Her work ethic landed her two management offers at prominent Canadian chains, and her passion has garnered multiple writing awards throughout her life, one presented by the MP of her municipality.
When not staring at a computer screen, Jackie can still be found in her rural home advancing her gaming and drawing skills, and praying for a longer summer. However, though Canadian winters are dark and cold, they’re perfect for engrossing herself in a firelit novel, her five cats and two dogs strewn near the warm stones of the hearth. She joined InboxDone in 2023.
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Kim Avison | Inbox Manager
"I enjoy assisting my clients by providing them with time-saving solutions. I am appreciative that InboxDone gives me the opportunity to work independently and from anywhere while still being part of an incredible and supportive team."
Kim Avison
Inbox Manager
After earning a Bachelor of Arts in Psychology, Kim has spent her career supporting client relations as an Administrator and Administrative Assistant in dynamic office settings, from fast-growing startup companies to large, established corporations.
Kim is self-motivated and detail-oriented. She is an independent worker, yet performing in a collaborative environment fulfills her passion for connecting with others.
Kim joined InboxDone in 2023 and currently lives in Southern Ontario. She enjoys playing pickle ball, hiking with her dog, playing the piano, and scrapbooking her family’s special memories.
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Diana Agasian | Inbox Manager
"InboxDone was the missing piece I needed before fully taking that “leap” into the remote freelancing world. InboxDone instills in their employees a desire to develop positive, long-lasting relationships with their clients, all the while encouraging them to experience the world as their workplace. I couldn’t be happier to be a part of a team as adventurous and devoted to their clients as InboxDone!"
Diana Agasian
Inbox Manager
After receiving her Bachelors in Music from the Glenn Gould School in Toronto, Diana has passionately devoted herself to a career in freelance, working as an opera singer, voice actor, and English teacher. Reliable, communicative and friendly, Diana is always prepared to tackle a diverse range of tasks any client presents her way.
A lover of languages and travel, Diana interacts and works with people from all walks of life. Her experiences living abroad have allowed her to build and maintain close relationships with her English students, and she’s always happy to embark on new, international work connections.
Currently based in Montréal, Canada, Diana joined the InboxDone team in 2023. In her spare time, she enjoys singing opera, practicing her French and Italian, and finding the next best flick to watch at her local cinema!
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Kendra Dyck | Inbox Manager
"I love how every day is different with InboxDone: taking on the challenge of adapting to each of my client’s needs and seeing the positive changes in their accounts, sometimes instantly! It’s a very supportive environment, from training to taking on your first client and onwards, and it’s exciting to be part of a truly global team"
Kendra Dyck
Inbox Manager
Over the past ten years, Kendra has worked in every corner of the customer service sector: university recruitment and admissions, call centers, retail, hotels, fine dining and fast food, performing arts, education, and the private healthcare sector.
As a seasoned administrative professional, she's a fast learner who is no stranger to hitting the ground running with each new role she takes on. Her sharp memory, strong attention to detail, and ability to anticipate the needs of her clients have made her the go-to on any team to tackle complex inquiries with confidence, patience, and effective communication.
Having trained in classical singing and opera, you’ll find Kendra either singing on stages across North America, or in the front row at a KPOP concert. When she’s not performing or behind a computer, she’s most likely hiking the Bruce Trail or baking up a storm in her kitchen in Southern Ontario, Canada. She joined InboxDone in 2024.
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Anna Bruton | Inbox Manager
"As a military spouse, I am constantly trying to balance being supportive and present for my family while also finding professional fulfillment. InboxDone has allowed me to find that balance, as well as a diverse community of outstanding individuals."
Anna Bruton
Inbox Manager
Since graduating with a B.S. in Psychology and Outdoor Adventure Leadership as well as an AA in Veterinary Science, Anna has been on quite the personal and professional journey. With a love for travel coupled with a spouse in the military, she has found joy in finding ways to bloom where she’s planted.
Anna has a tapestry of experience ranging from leading backcountry wilderness trips for at-risk youth, facilitating corporate communication and team building exercises, working as a registered veterinary technician, to marketing coordinator. She thrives on embracing new challenges, constantly seeking innovative solutions to meet her clients' needs. Her dynamic approach to problem-solving and unwavering dedication to delivering results sets her apart in the virtual assistance realm.
Currently based in Hawaii, Anna enjoys exploring the islands with her son, going to (not participating in) surf contests, hiking, traveling, and crafting. Anna joined the InboxDone team in 2024.
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Savannah O'Rourke | Inbox Manager
"InboxDone has given me the flexibility to work and live abroad, while creating connections with highly successful people at the top of their fields. The learning opportunities are endless, and InboxDone has created a highly supportive remote environment to ensure their Inbox Manager's success."
Savannah O'Rourke
Inbox Manager
Savannah has an extensive background in operational, administrative, and project support. She has spent the last few years working for the state government in Australia. She is highly organized and efficient, with experience handling a range of tasks from inbox management, scheduling, data entry, report writing, and a range of other project support tasks.
Savannah is soon to complete a Bachelor of Government and International Relations and a Bachelor of Laws. She enjoys working in fast-paced environments where she can utilize her professional experience and knowledge to assist clients in their day-to-day.
On the weekends, Savannah can be found soaking up the sun and surfing with her family in southern Costa Rica. She joined InboxDone in 2024.
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Alison Smith | Inbox Manager
"Working at InboxDone has allowed me to apply my knowledge and skills in an incredibly diverse and exciting setting. I have the opportunity to work with a dynamic team from around the world and the support from the entire InboxDone team has been a blessing from day 1!"
Alison Smith
Inbox Manager
After earning her BA in Psychology and a Master's in Organizational and Professional Communication with a Public Relations and Marketing focus. Alison spent numerous years working in event planning and marketing across a wide variety of sectors.
Alison’s time in the corporate sector, combined with her entrepreneurial experience, taught her the importance of exceptional customer service, time management, and creative problem-solving.
She joined InboxDone in 2024 and her diverse background makes her uniquely qualified to help clients manage their inboxes and regain the freedom of time. Alison lives in Toronto, and when not working she can be found travelling, playing golf, reading, and competing in numerous dog sports with her dog, Jack Daniels.
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Kemi Adewumi | Inbox Manager
"I wish I had known of InboxDone years ago. It’s an incredible experience to have the freedom to work when and where you want AND have the opportunity to learn from and help entrepreneurs. The support I receive from the InboxDone team helps me to show up as my best self for my clients every day."
Kemi Adewumi
Inbox Manager
With 10+ years of account management experience in marketing, Kemi has been building and nurturing relationships throughout her career. She’s worked for fin-tech, aviation, gaming, and pharmaceutical clients on deal negotiations, data analytics, CRM campaigns, social content, and has ghostwritten daily communications for many particular personalities.
As an entrepreneur & customer service rep, she delivers on what’s needed to provide great empathetic support, is a problem-solving reliable self-starter, and has quickly adapted to various work styles and technical platforms.
Based in New York, Kemi joined our team in 2024. When she’s not playing Mary Poppins in clients’ inboxes, you can catch her traveling, at a concert, gardening, or randomly helping friends improve their credit scores.
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Kailey Melna | Inbox Manager
"Joining the InboxDone team has been such a wonderful experience. Not only has the position allowed me the time to travel and to pursue my passions on the side, but it has also given me the opportunity to learn many new skills and to connect with so many talented people all around the world. I feel very grateful to be part of such an amazing team who constantly demonstrates how much they care for both their members and their clients."
Kailey Melna
Inbox Manager
After earning her BSc in Psychology, Kailey began working as a receptionist at a fast-paced medical clinic. Through these experiences, she has fine-tuned important skills such as time management, attention to detail, and maintaining an organized workspace. She also has worked many years in customer service which has only enhanced her ability to easily communicate and build rapport with others.
Very passionate about the health and wellness industry as well, Kailey is a certified 200 HR Yoga Instructor, a Reiki Master, and is currently enrolled in an apprenticeship program to become a certified herbalist.
Kailey currently lives in Winnipeg, MB. When she isn't working, Kailey can be found either on her yoga mat, on a walk out in nature, making macrame art/jewelry, or curled up with a book in one hand and a hot cup of tea in the other. She joined the InboxDone team in 2024.
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Emily Vouk | Inbox Manager
"I love that InboxDone gives me the opportunity to use my professional skills in a dynamic and flexible role. It’s exciting to create solutions for clients and see that we’re making a difference for them! The team has a very supportive and positive energy."
Emily Vouk
Inbox Manager
With a B.A. in English and Spanish, Emily has spent her career finding ways to communicate effectively and teach others to do the same. In addition to office support work in the United States, Emily has spent several years in Spain teaching English to secondary students.
Emily is a highly accomplished individual with a natural flair for detail-oriented work. She possesses excellent organizational skills, which she uses to find effective solutions for her InboxDone clients.
Beyond her professional achievements, Emily appreciates the simple joys of life. One of her favorite activities is taking scenic walks, where she can enjoy the beauty of nature. She currently splits her time between Madrid and Minnesota.
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Sara Pugh | Inbox Manager
"Working with InboxDone has truly been a win-win scenario. I love being able to free up my client's time so they can focus on more important things, and the flexibility as an Inbox Manager allows me to spend more time focusing on what's important to me as well. Time is our most valuable resource, and I love that InboxDone gifts back time to both their clients and their team!"
Sara Pugh
Inbox Manager
Sara has spent 8 years working at the National Institutes of Health and has been supervising for 3 of those years. She gained valuable administrative, HR, and organizational experience working at NIH. On UpWork, she does a wide variety of tasks, such as website beta testing, data entry, proofreading and editing, and writing.
Sara has recently started a travel blog and plans to open a travel business in the near future.
Sara joined InboxDone in 2022. She is based in Maryland, but will often spend time in other countries as she loves traveling and living as a digital nomad.
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Sara Newman | Inbox Manager
"InboxDone has opened a whole new world where protecting busy professional's time, cherishing my own, and building lasting client relationships blend with my nomadic aspirations. It's the sweet spot of stability, adventure, and purpose, launching me toward my dreams and helping clients pursue theirs."
Sara Newman
Inbox Manager
Sara is a seasoned customer experience professional with a diverse industry background in aviation, oilfield services, gaming, insurance, telecommunications, and more. She brings refined communication and problem-solving skills to the inbox and is motivated by a desire to connect. Her attention to detail ensures that every email reflects her client's unique voice and professionalism.
Passionate about writing, editing, and research, Sara crafts genuine and personalized emails, recognizing the importance of authenticity. She believes effective email management is more than organizing messages; it's about earning trust and nurturing relationships.
When she's not helping our clients reclaim their time and achieve inbox zen, she enjoys exploring the breathtaking beauty of her home country, Canada, and beyond. Whether it's a local park or a far-flung adventure, she finds inspiration and joy in immersing herself in the world around her. Sara joined the InboxDone team in 2024.
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La-Gaye Sailsman | Inbox Manager
"Where 'company culture' and 'support' are buzzwords elsewhere, they are an implemented core value at InboxDone. Getting to work with amazing clients and a fabulous team on my time schedule has been amazing."
La-Gaye Sailsman
Inbox Manager
La-Gaye has a B.A. in English literature and over 10 years of experience as an educator, including in international classrooms. As a result, clear communication is a cornerstone both in her writing and in her professional experiences.
La-Gaye also translates her experiences overseas into a high degree of empathy in her customer service. She joined the team in 2021 and is often sought after for her ability to hold an author's authentic voice while getting very clear on the author's message.
Based in Florida, La-Gaye enjoys gardening and sharing her many stories of getting lost overseas.
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Deborah Pope | Inbox Manager
"InboxDone has allowed me the flexibility to continue my creative passions while utilizing my writing skills to make a difference for others. Great staff and wonderful support!"
Deborah Pope
Inbox Manager
Deborah is a morning radio personality and Social Media Brand Manager for a heritage radio station in the Midwest. She joined the team in 2020 and her experience has allowed clients such as AT&T, Sleep Number & Wendy’s to trust her with representing their brands, and she can adapt to any writing style.
Deborah loves all things digital, from creating graphics to blogging, and is familiar with email marketing platforms, such as Mailchimp. She also has experience creating an online course.
Based in Indiana, Deborah is a Butler University grad who majored in Communications. She has two boys, a husband who teaches, and two dogs. She is currently writing her first book!
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Megan Shaw | Inbox Manager
"InboxDone is the perfect place for me to utilize my background in Customer Success, all while providing me the flexibility to work from anywhere while I chase my dream of documenting travel and off-grid living on social media."
Megan Shaw
Inbox Manager
Megan earned her B.B.A from Simon Fraser University before making a significant impact in Customer Service/Success for remote SaaS technology companies. In 2020, she took a bold step, leaving her 9-5 routine to embark on a journey across North America in her self-built camper van, sharing her adventures on YouTube.
Thrilled to have discovered a company aligning with her passion, Megan eagerly brings her expertise in customer relationship management, proactive communication, and creative problem-solving to make a meaningful impact on the lives of busy professionals.
Originally hailing from Vancouver, Canada, Megan is currently exploring Mexico, the US, and Canada. Outside of her professional pursuits, Megan is an avid hiker, nature enthusiast, and loves to whip up elaborate meals on the road. She's been on our team since 2023.
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Kimberly Clements | Inbox Manager
"Working with InboxDone has given me the freedom and flexibility that I need while also giving me the opportunity to consistently learn new skills and platforms. I love the support and camaraderie that the InboxDone Team culture provides. It truly is a pleasure to be part of a team that strives to provide such exceptional quality service to our clients!"
Kimberly Clements
Inbox Manager
As a virtual assistant, Kimberly loves working behind the scenes, organizing, and taking care of details. She provides remote administrative support to small business owners, organizations, and solo professionals. She takes care of all of the small details so that her clients are free to focus on doing what is most important to them. Her goal is to help the client's business succeed and run as smoothly as possible.
From banking to airline travel to administrative support, she has held different careers in a variety of industries, all of which has honed her skills in customer service, flexibility, and time management.
Kimberly joined the InboxDone team in 2022 and currently lives in Georgia with her husband and five children, who always keep her on her toes. She loves spending time with her family, reading a good book, baking delicious desserts, and learning how to paint furniture.
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Olivia Lo | Inbox Manager
"I have only ever had positive experiences with the InboxDone team. The amount of support, training, resources and enthusiasm is unparalleled. I never feel alone with the ID team, which is such a refreshing feeling, when often you feel the opposite as an independent freelancer! Working with InboxDone has given me the flexibility in my time and the mobility in my space to pursue my dream of travelling and spending more time with my loved ones!"
Olivia Lo
Inbox Manager
With over 7 years of administrative experience, Olivia is a dependable and versatile client partner who has worked across diverse industries, from HR to real estate, and with organizations ranging from start-ups to large corporations.
Olivia excels in organizing inboxes, managing calendars, and handling various administrative tasks. Her dedication to exceeding expectations and simplifying her clients’ lives is at the core of her work. Passionate about creating efficient schedules and systems, she is committed to empowering businesses to achieve their goals. Reliability, diligence, and the ability to build long-lasting relationships are key to Olivia's approach, all while embracing a mindset of lifelong learning.
Based in beautiful Vancouver, BC, Canada, Olivia enjoys playing beach volleyball, kitesurfing, studying Spanish, and dreaming about her future furry companion during her free time.
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Beata Nyangoma Mushema | Inbox Manager
"Working at InboxDone has been an amazing experience from day 1! I've been able to work with some of the most talented and driven people from all over the world, and I've been able to help people reclaim their time and focus on what truly matters to them. It's truly a unique and fulfilling job (that doesn't even feel like a job!), and I'm grateful to have found it."
Beata Nyangoma Mushema
Inbox Manager
From clinical medicine and quality assurance to project management and M&E, Beata's diverse background has led her to work in healthcare, higher education, and non-profit industries at national and international levels. Based in sunny Tanzania (home of Mount Kilimanjaro!), she currently trains medical students in women's health and is passionate about advancing sexual and reproductive health and rights.
A self-proclaimed "efficiency machine," she has a knack for anticipating clients' needs and a talent for streamlining processes to increase productivity.
Beata joined our team at InboxDone in 2022. When she's not helping people stay organized and productive, Beata spends her time making tasty cupcakes, watching movies, and spending time with her family and two goldfish, Wanda and Vision.
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Tiffany Sparks | Inbox Manager
"If I had to sum up my experience at InboxDone in one word, it would be 'supportive.' From the get-go, I’ve felt like I’m part of a team that genuinely cares. There’s always someone ready to lend a hand, offer encouragement, or share their insights. It’s incredible how connected we all feel, even though we’re scattered around the globe. This positive and collaborative environment helps us deliver exceptional service to our amazing customers."
Tiffany Sparks
Inbox Manager
Tiff holds an M.Ed. in Teaching English to Speakers of Other Languages and has a decade of experience in Nova Scotia's public school system. Through her work with diverse students, she developed strong skills in problem-solving, organization, and attention to detail. These qualities are invaluable in her role as an Inbox Manager at InboxDone.
Passionate about languages and cultures, Tiff is fluent in English, French, and Spanish. Her global perspective and experiences have cultivated empathy and a deep appreciation for diversity. This enables her to create a welcoming and inclusive environment for all clients.
When she's not managing inboxes, Tiff enjoys an active lifestyle in Buenos Aires, Argentina, where she spends time outdoors, plays ultimate frisbee, and shares meals with loved ones.
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April Bridge | Inbox Manager
"Working with InboxDone has been an incredible journey; it is deeply rewarding to be part of such a supportive and dynamic team. This role not only allows me the flexibility to continue my academic pursuits, but also provides me with the opportunity to consistently learn and grow professionally. Delivering tangible results by saving our clients precious time makes everyday fulfilling."
April Bridge
Inbox Manager
Raised in a family of entrepreneurs, April developed a knack for business communication early on, assisting with the operations of a successful car dealership from a young age. April earned a Certificate in General Arts and Science from Fanshawe College before pursuing a Bachelor of Arts in Psychology, Sociology and Political Science at the University of Guelph. This educational journey has enriched her understanding of human behavior and social dynamics, equipping her with the empathy and adaptability essential for managing the varied demands of our clients.
With a solid foundation in task efficiency, client communication, and a passion for continuous learning, April is committed to fostering personal relationships with clients and contributing to their success. Excited to bring a fresh, vibrant approach, she looks forward to helping clients in achieving greater freedom and efficiency in their professional lives.
April joined our team in 2024 and is based in Guelph, ON. When she is not working or studying, she enjoys spending time with family and friends or curling up with a good book.
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Hazel Craven | Inbox Manager
"At InboxDone, I have the opportunity to leverage my professional skills while constantly expanding my knowledge. The vibrant culture promotes flexibility and support, allowing me to make a meaningful impact for our clients while nurturing my other passions. One of the most rewarding aspects of my role has been the encouragement to explore innovative and creative solutions tailored to each client. I truly appreciate being part of a team that values collaboration and recognizes the unique strengths each individual brings."
Hazel Craven
Inbox Manager
Hazel is a dedicated advocate for our planet, driven by her empathy for the world around her. With a Master’s in Biodiversity and Conservation and a profound love for wildlife and nature, her ultimate goal is to address complex environmental issues with innovative solutions. She believes in the power of connection and understanding to foster a healthier planet for both people and nature.
Her diverse background in customer-oriented roles has equipped her with valuable skills in communication, relationship-building, and problem-solving. Hazel excels at fostering connections and understanding the needs of others, viewing these qualities as essential in both her professional and personal life. Additionally, she is detail-oriented and organized, enabling her to manage multiple projects effectively and deliver high-quality results.
In her work, Hazel combines her scientific background with her empathetic approach to develop meaningful solutions. Currently living in Galway, Ireland, she cherishes community and enjoys exploring new cultures and landscapes, which further fuels her passion for the natural world. She joined our team in 2024.
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Jessica Nunley | Inbox Manager
"InboxDone has been an incredible experience, not only giving me the opportunity to learn different business models within my own set hours, but the ability to do my best work with a strong, kind, supportive team, too! I love having the ability to work with people from around the world and dedicate time to my own studies and passions."
Jessica Nunley
Inbox Manager
SWhile Jess has had a dynamic variety of jobs, her success in each showcases her extensive skillset and goal to do her best work to ensure client satisfaction. She is always looking for new ways to learn and make a process as effective as possible at work while continuing her education.
Jess is a chameleon in the workplace, and takes pride in blending into her designated role without ever straying from her goal to leave a person or business even better off than when she found them. She loves to experience different businesses and to work with diverse personalities and is excited to be able to do more of that with InboxDone.
Jess joined the InboxDone team in 2024 and is currently based in Georgia, USA, but is always on the move with her love for traveling and experiencing different cultures!
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Lindsay Young | Inbox Manager
"One of the most beautiful experiences during my time with InboxDone has been the encouragement to find unique and creative solutions for each individual client I’ve worked with. It’s helped me understand that success is not a linear or determined path. I love how we are all co-creating with each client and striving to help their business work for them."
Lindsay Young
Inbox Manager
Lindsay has a degree in human nutrition with four years experience in the health and wellness industry. Within this space, she spent three years shooting restaurant and print food photography. Two years ago she transitioned to managing Airbnbs in one of the most beautiful cities in Canada.
She thrives in any space where creativity can enhance both productivity and enjoyment in work. She enjoys collaborating with a team on organizational skills and simplifying procedures. She is a highly perceptive communicator.
Lindsay splits her time between two cities in British Columbia, Canada where you can find her up in the mountains or on one of the many lakes in the province. She joined our team in 2023.
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Kelsey Verzotti | Inbox Manager
"Working with InboxDone has allowed me to marry my two favorite things: being organized and helping others! The amount of invaluable skills I learn from my clients every single day is remarkable and I’m so grateful to be supported by such a caring team at InboxDone!"
Kelsey Verzotti
Inbox Manager
Kelsey is no stranger to organizing. She's been coined the 'mom' of her friend group, as she's typically the only one who knows where the dinner reservation is and how to get there. With a background in musical theatre, Kelsey's ability to adapt to new environments, multitask, take direction, memorize details, and create fast but meaningful relationships makes her more than qualified to handle your Inbox.
She is not afraid of a new challenge. At the height of the pandemic, when theatre was non-existent, Kelsey co-founded an online multi-vendor marketplace for artists to sell their products and services. With her degree in singing and dancing, she had to work tirelessly to learn about e-commerce, marketing, budgeting, and producing. The skills she learned from that endeavor have made her a well-rounded virtual assistant, as she understands the importance of virtual communication when running a business.
Kelsey's theatre career has taken her across Canada and the US. In 2022 she was the first Asian actress to play the role of Anne Shirley in the historic production of Anne of Green Gables in Charlottetown, PEI. When Kelsey isn't performing, she works as a voice captioner and an administrative associate for a successful theatre company in Toronto. She joined the InboxDone team in 2024.
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Kelsey Falconer | Inbox Manager
"InboxDone has redefined what work-life balance means for me. It’s a place where flexibility meets purpose, allowing me to use my skills to bring real value to clients while also enjoying the freedom to focus on my personal passions. Every day is an opportunity to grow, connect, and make a meaningful impact by lightening the load for busy professionals. It's more than a career—it's a fulfilling partnership in creating positive change."
Kelsey Falconer
Inbox Manager
After graduating from one of the top acting schools in the world, Kelsey has had a diverse career as an actor, business owner, social media manager and professional woodworker. Delving into all these passions and careers has given her an array of invaluable experiences and skills, such as the ability to communicate and build trusting relationships, adapt, problem-solve, and think on her feet. She has excellent time management, a passion for organization, and a love for learning new things.
You might recognize Kelsey from shows like Fargo or The Handmaid’s Tale. Kelsey is also an accomplished professional woodworker.
When she isn’t filming or working behind a computer, she is spending time with her dog outdoors, reading a good book, going to yoga class, or refurbishing a piece of furniture she found on the street! Kelsey joined our team in 2024 and is based in Ontario.
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Tara Flanagan | Inbox Manager
"Working with InboxDone ticks every box for me - the job satisfaction of supporting my wonderful clients in growing their businesses and exceeding their goals; the flexibility to choose my own schedule with location independence; and being part of a truly supportive, passionate and talented team."
Tara Flanagan
Inbox Manager
With a Masters Degree in Mechanical Engineering, Tara has used her attention to detail, communication skills and pride in being organised to manage multiple engineering projects around the globe. Hanging up her hardhat, she then transitioned into the world of virtual assistance and social media management.
Not one to shy away from a challenge or try something new, Tara is passionate about finding solutions to any problem. Combine this with her creative side, her empathy and her love of writing and she is a powerhouse for email management and client satisfaction.
Currently based in Thailand, you will find Tara with her nose in a book, her toes in the sand, hiking through the jungle or diving beneath the waves.
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Ann Gilbert | Inbox Manager
"Working for InboxDone has been an incredible experience. The flexibility it offers to clients and inbox managers alike creates a sense of freedom that’s hard to find elsewhere. I’m genuinely excited to be part of a team that fosters such a positive, supportive culture—it’s truly the best I’ve encountered in my career."
Ann Gilbert
Inbox Manager
Ann is a self-proclaimed Jill-of-all-trades, having spent years as a Food and Beverage Director on cruise ships, where she led teams, tackled challenges, and kept both staff and guests happy—whether docked or at sea.
After trading in her sea legs for solid ground, Ann returned to Vancouver, WA to start a family and launch her own skincare brand, blending creativity with natural ingredients, which she still enjoys running today.
When she’s not whipping up beauty concoctions or helping clients, she’s out adventuring in the Pacific Northwest with her husband and their two energetic kiddos. She's been a member of our staff since 2024.
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Blythe Haynes | Inbox Manager
"InboxDone has allowed me to bring my love of writing, creating spreadsheets and organization into one job. I love being able to help others, and continually learn new skills while creating lasting relationships. Doing that within the supportive community of InboxDone is truly a gift!"
Blythe Haynes
Inbox Manager
Blythe has been described as a ‘google drive wizard’ - by her friends. She loves a spreadsheet and when google added the ‘tabs’ function to google docs, it was a very exciting day for her. Her background as an actor in theatre means she loves diving into projects and learning new worlds and is flexible and an independent worker who thrives in a collaborative team environment. The live performance industry is always full of surprises - Blythe knows how to adapt to changing circumstances and environments. She is a personable communicator who thrives on creating connections with others!
Blythe’s acting career has taken her from the New York film premiere of her short film & Other Concerns to theatre’s across Canada - a favourite role was Margaret in The Drowning Girls for the Guild Festival Theatre.
When she’s not acting, you can find her as the project manager for Anchoring Accessibility and various projects. She joined InboxDone in 2024 and resides in Toronto, Canada.
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Rowan Ballanger | Inbox Manager
"InboxDone has been an incredibly supportive and welcoming team, creating an environment for growth while encouraging curiosity and learning. They've given me the freedom to live life on my terms, making every day fulfilling and inspiring."
Rowan Ballanger
Inbox Manager
Rowan Ballanger brings a dynamic blend of administrative expertise, customer service excellence, and organizational skills, making her an exceptional fit as an inbox manager. With over eight years of proficiency in Microsoft Office Suite and a proven track record in roles requiring meticulous attention to detail and multitasking, Rowan thrives in managing complex schedules, prioritizing tasks, and maintaining seamless communication.
Her experience spans administrative coordination, content research, customer-facing roles, and social media management. Rowan has successfully planned and executed social media campaigns, designed engaging content, and maintained consistent branding across platforms. A reliable self-starter, she is dedicated to delivering efficient, professional support while fostering client satisfaction and trust.
Rowan Ballanger joined InboxDone in 2024 and is based in Toronto, Canada. She loves reading with her two cats, coffee, and spending time in nature. Always daydreaming about her next travel adventure, Rowan brings curiosity and passion to everything she does.
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Patty Stuchberry | Inbox Manager
"InboxDone allows me to continue helping people outside of the not-for-profit sector - I get to use my skills to support small business owners, and I can choose my clients based on how their work aligns with my moral values. The role is flexible, the training is thorough, and the support from InboxDone is fantastic!"
Patty Stuchberry
Inbox Manager
Patty Stuchberry is a communications professional who has spent her career in the not-for-profit sector. Managing communications and fundraising programs for international development organizations around the world, she has built partnerships with corporations, foundations, and individual philanthropists to help protect children and empower poor communities to change their futures.
Patty is a writing, editing, and proofreading expert. She has strong organizational, interpersonal, and customer service skills, and is adept at copywriting (across multiple mediums), direct marketing, and relationship management.
She enjoys yoga and meditation, trekking and horseback riding. Patty has lived and worked all over the world and is currently located in Mexico. She holds a Master degree in Professional Communications from the University of Western Sydney, Australia, a Postgraduate Degree in Corporate Communications from Centennial College, Canada, and a Bachelor degree in English Language & Literature from the University of Western Ontario, Canada. She joined the InboxDone team in 2024.
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Solane Bramhill | Inbox Manager
"Working at InboxDone has been an incredible opportunity to build a balanced, fulfilling life while growing professionally across a variety of sectors. The freedom to set my own schedule has given me a level of autonomy I’m deeply grateful for-- both personally and professionally. I’m passionate about delivering excellent service and work I can be proud of, while continuously learning and evolving in my role. I love knowing that my work helps clients achieve their goals, all while supporting a lifestyle that works for me."
Solane Bramhill
Inbox Manager
Solane Bramhill is a psychology graduate with a background in administrative support, digital content creation, and mental health services. She has experience providing administrative support to a registered psychotherapist, developing accessible mental health materials, facilitating university-level support groups, and volunteering as a crisis responder. These roles have solidified her strong foundation in human behaviour and strengthened her ability to manage sensitive information with both compassion and confidentiality.
Fluent in English and Spanish, with intermediate proficiency in French, Solane’s upbringing in the Dominican Republic has given her a unique cultural awareness and interpersonal insight. With a detail-oriented, adaptable approach to her work, she thrives in roles that require clear communication, strong organization, and dependable follow-through, making her a calm and reliable presence in any client’s workflow.
In her free time, Solane enjoys discovering new hobbies like painting, baking, tennis, pottery, and reading, as well as spending time with her dog, Chicken. She joined the InboxDone team in 2025 and is currently based in Ottawa, Canada.
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Elaina Cowan | Inbox Manager
"I was looking for a transition that would give me a better work-life balance and InboxDone came at just the right time. Partnering with InboxDone was an easy choice! Their culture and support made it simple for me to design my life while still being able to add value in the marketplace and serve others with my skills. I am grateful to be able to do what I enjoy, no matter where I am."
Elaina Cowan
Inbox Manager
Elaina is a Navy veteran with a knack for organization, problem-solving, and top-notch customer service. With a background in both healthcare and tech, she knows how to juggle complex tasks while keeping things running smoothly. As an Inbox Manager at InboxDone, she ensures that clients receive top-tier inbox management, allowing them to focus on high-value tasks while she handles their day-to-day email needs.
Her experience as a dental provider and conversation designer has sharpened her skills in customer engagement, quality assurance, content creation, and project management. With years of military discipline and corporate tech knowledge, she thrives on being task-oriented, mastering new digital tools, and delivering a personalized experience.
Elaina joined InboxDone in 2025 and is based in sunny Florida, USA. When she’s not keeping inboxes in check, she’s likely spending time with family, exploring a new travel destination, enjoying a peaceful ocean view, or hunting down the perfect plate of tacos.
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Adell Ehrhorn | Inbox Manager
"Working for InboxDone has been both a blessing and a relief. I get to use my administrative and organizational skillsets to help others find their footing within the (sometimes overwhelming) inbox. The work I get to do is making a difference and allows me additional financial freedom to pursue my main career of performance!"
Adell Ehrhorn
Inbox Manager
An avid storyteller and team-player, Adell holds a B.A. in Theatre: Performance and an M.A. in English: Composition. Throughout her professional career, she has maintained both leadership and assistant positions, helping to design costumes, offering grammatical expertise for written works, and working alongside directors to bring their visions to life. Her extensive experience in dance captaining and editing have given her a great love for making “messy” things clean. She takes great pride in helping to organize and increase productivity in the inboxes she works on.
Due to her extensive experience managing large groups of humans and great skill with writing, Adell brings a nuanced approach to the inbox. She provides great attention to detail, excellent mediation skills, and the ability to adapt language for each inbox.
Adell joined the InboxDone team in early 2025 and currently lives in New York City. When not working or auditioning, you can find her reading a novel, baking a treat, or getting lost in one of the city’s beautiful parks.
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Merlin Bardhi | Inbox Manager
"Working with Inbox Done has been like finding my professional home—surrounded by smart, motivated, heart-centered people who truly care about optimizing their clients' time. It’s a space where excellence and empathy go hand in hand, and where meaningful work is the norm."
Merlin Bardhi
Inbox Manager
Merlin is a seasoned executive assistant with over 15 years of experience specializing in management, organization, and customer service. Her background in high-level administrative support has equipped her with the keen ability to manage complex inboxes, streamline communication, and tailor systems to meet each client’s unique needs.
With a BA in psychology and a deep interest in human behavior, Merlin brings a thoughtful, people-first approach to every relationship she builds. She thrives in getting to know her clients on a deeper level, allowing her to anticipate needs, create personalized routines, and foster genuine connections—all while maximizing efficiency and time freedom.
Her passion for learning and love of structure make her a natural fit for inbox management. Whether it’s navigating sensitive communications, maintaining a consistent brand voice, or simply ensuring that nothing slips through the cracks, Merlin is driven by a desire to create clarity, calm, and confidence for those she supports. Merlin joined Inbox Done in 2025 and is currently based in Australia.
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Gareth Shimmon | Inbox Manager
"Working at InboxDone not only helps me to fulfill my passion for travel and adventure but it’s also opened the door to being part of a truly diverse team that is supportive and inspiring."
Gareth Shimmon
Inbox Manager
After earning a Masters and PhD degree in microbiology, Gareth worked in the pharmaceutical industry applying his research skills to large multi-national clinical trial projects. His years of experience in academic writing and publication has given him the ability to understand and communicate complex ideas effectively.
With a talent for problem-solving, Gareth is capable of delivering on any inbox goal. Ultimately though, it was a passion for travel that led him to pursue a life abroad while teaching English to university students and business professionals. Having lived on three continents, Gareth’s cross-cultural experience provides him with the ability to quickly adapt to communicating with a broad range of customers and stakeholders.
Gareth joined InboxDone in 2023 and splits his time between the United Kingdom and a few far-flung destinations. He enjoys the outdoors, exploring new countries and honouring his South African routes by having a BBQ with friends and family.
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Marie Torres | Inbox Manager
"InboxDone has given me the opportunity to utilize my skills as an online marketer to help support other entrepreneurs while having the flexibility to homeschool my children and pursue my creative passions from anywhere in the world."
Marie Torres
Inbox Manager
With degrees in Indigenous Studies and Anthropology, Marie has spent her career as an entrepreneur, writer, and digital marketer. In addition to her strong skills as a content creator (with a long history of writing persuasive email sequences and sales letters), she is a tireless researcher, has built hundreds of websites, designs graphics, and is a proficient video editor!
Marie joined the InboxDone team in 2021. She is an excellent communicator, is quick to serve the needs of her clients, and strives to exceed expectations. She is punctual and never misses a deadline!
Marie lives in Nova Scotia with her family, 14-year-old rescue dog, and various plant babies.
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Laura Trudeau | Inbox Manager
"Joining InboxDone has been such a rewarding experience. Blending my love for helping others and professional ambition with the flexibility to pursue my personal goals proves this company offers the best of both worlds. To top it off, the amount of internal support and kindness shown by every member at InboxDone is a dream. Time is precious, and it’s evident that InboxDone believes this to be true for our clients and us."
Laura Trudeau
Inbox Manager
Laura offers top-quality support with a focus on reliability and empathy, as well as a personal touch which in this day and age is often lacking in our automated world. With a B.A. in English, effective communication has always been one of Laura’s key strengths. Coupled with her advanced studies in Business and Design, Laura has a strategic mind and creative heart.
Laura has spent ten years providing exceptional service in a variety of fields and has mastered client retention and engagement. Her ability to read people and respond in a personable yet professional way is a testament to her social intelligence and passion for human connection. With a focus on entrepreneurial thinking, Laura thrives in creative settings where she can put her design and writing skills to use.
When she is not working on bettering others' businesses, Laura enjoys quality time with her husband, daughter, and black lab in their hometown of Victoria, British Columbia. Whether it’s oceanside nature walks or cooking a family favorite, Laura believes the most beautiful things are life’s simple joys. She joined our team in 2024.
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Trisha Madho | Inbox Manager
"Working at InboxDone has given me the flexibility and independence I have always craved in a work environment. Even though it is a drastic departure from experiences I have had before, it has proven to be a collaborative, supportive, and rewarding role that I can see myself growing and being successful in."
Trisha Madho
Inbox Manager
Trisha has a wealth of knowledge and experience in client service, administration, and training and development across various industries, including beauty and retail, education, hospitality, and tech. Her time spent in these roles has led her to provide high-quality, personalized, and dependable support to both clients and the team members she works alongside. It has also developed her ability to learn about new products, services, and operations quickly and efficiently.
Her strong written communication and articulation make for timely, concise, and professional email/phone/meeting correspondence, while also making her a standout when it comes to training, coaching, and public speaking – something she loves to do!
Trisha started with InboxDone in 2025 and is based in Toronto, Ontario, Canada. She is a self-proclaimed bookworm, a golden retriever lover, and a Diet Coke enthusiast.
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Jayden Jans | Inbox Manager
"InboxDone has allowed me to channel my passions and natural organizational skills into a career that really fits my life. I am able to help others find their calm and productive flow while also feeding into my own! I feel like I have found something I can grow with and that has the flexibility to fit into my life."
Jayden Jans
Inbox Manager
After earning her B.A. In Psychology (with Honours), Jayden began working in crisis management and advocacy. This led to years of experience working with people from all walks of life, learning how to problem solve on the fly and helping people to find order in chaos!
Jayden has a strong passion for organization and loves the feeling of a completed to-do list, solid systems and healthy working relationships. She excels at making others feel comfortable and confident in their inbox.
Jayden joined the InboxDone team in 2025 and currently lives in Saskatchewan, Canada. In her free time she loves spending time with her family, her pets and a good book!
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Craig Smith | Inbox Manager
"What I value most about InboxDone is the work-life balance whilst having the opportunity to directly apply my operational expertise to drive client success. It’s incredibly rewarding to have the freedom to work on my own terms, all while being a part of a truly collaborative and dedicated team."
Craig Smith
Inbox Manager
With over nine years of experience as an airport logistics operations manager, Craig has a proven track record in logistics management and e-commerce entrepreneurship. His work with IAG Cargo/British Airways, where he led teams of over 100 staff per shift, honed his skills in process optimization and managing complex 24/7 operations. Transitioning to e-commerce, Craig leveraged his expertise to establish a successful Amazon FBA business, where he focused on brand development, supply chain strategies, and maintaining exceptional customer service.
Passionate about data-driven solutions and efficiency, Craig is an SEO expert and web content developer who is adept at bringing order to complex information flows. His commitment to quality and organization, combined with his leadership experience, makes him a powerhouse for inbox management and client satisfaction.
Craig joined InboxDone in July 2025 and is currently based in Thailand.
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Nadia Vanessa Toro | Inbox Manager
"Working with InboxDone has been incredibly energizing. There’s a real sense of community, collaboration, and trust here. It’s rewarding to be part of a team that values thoughtful communication and shows up with intention every day."
Nadia Vanessa Toro
Inbox Manager
With a background in sociology and creative writing, Nadia brings cultural insight and strong organizational skills to her role as an Inbox Manager. For the last several years, she has supported small businesses, creatives, and educators as a versatile and detail-oriented assistant. With extensive experience in higher education, she worked with international schools, study abroad programs, and student life initiatives.
In every role, Nadia’s work consistently centers on marketing, outreach, relationship building, note-taking, managing sensitive information, and streamlining systems. Her experience spans content creation, course development, podcast editing, speech writing, and event planning. She thrives in collaborative, purpose-driven teams and enjoys the behind-the-scenes work that keeps projects running smoothly. Her passion for culture, creativity, and meaningful work makes her a natural fit for inbox management, where clarity, organization, and a people-first mindset are essential.
Nadia joined InboxDone in 2025 and currently splits her time between Philadelphia, Pennsylvania, and Rome, Italy.
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Tessa O'Connor | Inbox Manager
"Being a part of the InboxDone team has been so rewarding — and it gives me the freedom to have a healthy work-life balance while allowing me to travel! The team is supportive, collaborative, and innovative which allows us to develop individualized systems that make a difference in the work lives of our clients."
Tessa O'Connor
Inbox Manager
After earning her B.Sc. in Cellular and Molecular Biology and Biochemistry, Tessa spent some time in the research field and developed her attention to detail and organizational skills. She also worked as a Junior Quality System Analyst for Health Canada and as an Administrative Assistant, allowing her to refine her communication skills, before pursuing remote work.
With years of customer service experience, Tessa can effectively adapt her communication style to suit different brands. She is a meticulous, organized, and efficient addition to the InboxDone team as she consistently anticipates and fulfills clients’ personalized needs. Tessa thrives in fast-paced work environments, and she’s always up for a challenge!
Currently located in Central Europe, Tessa never stays anywhere for too long as a digital nomad. When she’s not giving inbox makeovers, you can find Tessa hiking, practicing yoga, or avidly reading. She joined the InboxDone team in 2024.
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Chipo Zhou | Inbox Manager
"Working with InboxDone is an excellent opportunity to extend my expertise by working within different sectors. I also like the flexibility that setting my own hours gives me."
Chipo Zhou
Inbox Manager
Chipo Zhou has worked in the arts industry for over 14 years and is an insightful and resourceful Project Manager with a strong background in planning and executing events, consistently managing multiple projects and priorities while actively engaging others in team-based environments.
She is well-versed in corporate communication, strategic planning, and stakeholder relationships, with a proven ability to develop and maintain partnerships with diverse organizations, ranging from the city and national government departments to foreign embassies and consulates, corporate companies as well as civil society, and international funding bodies at a high level of engagement. She joined the InboxDone team in 2021.
Currently based in Zimbabwe, Chipo is a cinephile and die-hard Marvel Cinematic Universe fan who has “itchy feet.” When she's not working, traveling to new and unexplored destinations is her most favorite thing to do.
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James Churchill | Inbox Manager
"InboxDone gives me the freedom to grow professionally while supporting clients in meaningful ways. The flexibility has truly been a game-changer for balancing work and family life."
James Chruchill
Inbox Manager
James brings a wealth of professional experience, having worked for global giants JCB and Vodafone, as well as prominent UK construction companies. His broad skill set spans health and safety, operations, procurement, project coordination, and customer service—enabling him to efficiently manage client inboxes, anticipate needs, and deliver seamless, tailored support that keeps clients organized and productive. He particularly enjoys creating automations and streamlining workflows to boost efficiency and save clients valuable time wherever possible.
Originally from the UK, James has also lived in New Zealand, Spain, and Australia. He joined InboxDone in 2025 and now lives in Brazil with his family, where he enjoys exploring new places, discovering local culture, and sampling the local food and drink.
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Kiley Pettit | Inbox Manager
"Kiley brings fresh energy to her role as an Inbox Manager, drawing on a diverse background in communications, marketing, and writing. After earning a Bachelor of Arts in Communication, she launched her career in marketing, honing her skills in social media, content creation, and digital strategy."
Kiley Pittit
Inbox Manager
As an avid traveller with experience working with international clients, Kiley can communicate clearly and effectively across time zones, cultures, and languages. She has a proven track record of supporting clients through consistent communication and building friendly and meaningful relationships.
Kiley currently splits her time between the United States, Australia, and everywhere in between. Whenever she is not working or managing inboxes, she enjoys exploring new places, going to the beach, trying new foods, and spending time outside. Kiley joined InboxDone in 2025.
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Lisa Fornari | Inbox Manager
"Inbox Done has been a really positive environment — people are patient, available, and genuinely invested in helping you grow. It’s the kind of culture where you feel both trusted and supported from day one."
Lisa Fornari
Inbox Manager
Lisa Fornari brings a uniquely well-rounded background shaped by aviation, humanitarian work, and wildlife conservation, giving her a calm, steady approach to managing complex responsibilities and high-volume communication. She has years of experience coordinating programs, supporting leadership teams, organizing operations, and handling time-sensitive and confidential information with care. Her work often requires balancing long-term goals with daily execution, which translates naturally into keeping client inboxes structured, priorities clear, and follow-through consistent. She especially enjoys refining systems, identifying inefficiencies, and streamlining workflows so clients regain time and mental space for higher-level work.
Originally from Canada, Lisa now lives in Costa Rica, where she’s deeply involved in community outreach and environmental initiatives. She joined InboxDone in 2025 and continues to build on her strengths in organization, communication, and thoughtful, reliable support.
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Relly Moring | Inbox Manager
"Working for InboxDone has allowed me to focus on the services I love providing to clients, without the stress of finding the clients myself! It is so rewarding to be connected with diverse clients all over the world from the comfort of my home. The team at InboxDone is undoubtedly the best I've ever worked with!"
Relly Moring
Inbox Manager
As a multipotentialite, Relly has graduated from a variety of educational programs and worked in a plethora of industries, but administrative services have been the consistent thread through it all. They have over 12 years of experience in small business management and virtual assistant positions, before it was even a common role! Relly enjoys taking care of the odds and ends that pile up to limit a client’s distractions and increase their productivity, while also improving their work-life balance.
Additionally, Relly brings 13 years of experience working as a freelance writer and is a published author. They covet opportunities to provide admin services for other creatives.
Relly joined InboxDone in 2025 and lives in Ontario, Canada. When they aren’t working, you can find them reading, knitting, planning another DIY home project, or spending time with their family and eight pets!
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Shelley Jessop | Inbox Manager
"InboxDone fosters a vibrant workplace culture that embodies collaboration, authenticity, and work-life balance. The comprehensive training and onboarding processes InboxDone has developed are simply outstanding. It is interesting to work for clients across different sectors, with varied needs, and rewarding to assist them with streamlining their communications to free up their time. Being part of a worldwide team with the freedom of a flexible workplace is invaluable!"
Shelley Jessop
Inbox Manager
Shelley has a diverse career path that includes technical and management roles in the oil and gas industry, project management, self-employment, career and employment advising, and leadership in the not-for-profit sector. She is passionate about helping others succeed.
Shelley has created and implemented multifaceted programs that empower entrepreneurs and job seekers to gain the skills and resiliency to achieve their career and business goals while developing a community of support.
As a lifelong entrepreneur herself, Shelley approaches challenges proactively and embraces change! With experience working across multiple sectors, her diverse skillset translates well to her role as an Inbox Manager, where her business acumen, communication skills, empathy, and resourcefulness are essential to her clients.
Based in Alberta, Canada, Shelley joined the InboxDone team in 2024. She loves to travel and explore. Her best times are spent in nature, bicycling, or working on art projects with a superb cup of coffee in hand.
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Eleanor Conradie | Inbox Manager
"InboxDone has been such a positive fit for me - a super supportive team, the flexibility to keep a great work-life balance, and work that challenges me to keep learning. Every day I get to figure out what really matters for my clients, and it’s satisfying and fun all at once."
Eleanor Conradie
Inbox Manager
As a former Account Manager and Strategist, Eleanor brings 7 years of experience supporting global brands like IKEA, Virgin Voyages, and Ralph Lauren. She has managed large client accounts, led cross-functional teams, and developed customer-focused strategies, giving her a solid foundation for managing inboxes with clarity and care.
Known for her proactive and organised approach, she’s skilled at building strong relationships, communicating clearly, and adapting her tone to suit different audiences. She’s quick to learn new systems and is always looking for ways to improve how things run.
Eleanor joined InboxDone in 2025 and is currently based in Singapore. When she's not managing inboxes, you'll likely find her exploring forest trails, planning her next adventure, or brushing up on her French.
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Christopher Anderson | Inbox Manager
"Working for InboxDone has truly been a transformative experience for my career. It provides me invaluable opportunities to hone my skills and continue to learn in a culture that truly supports everyone on the team. InboxDone has given me the flexibility to do more, be more present with my family, and work from anywhere in the world. This role allows me to support a world-wide organization from the comfort of my home while helping clients increase productivity and satisfaction. Now that’s a win-win-win (for my Office fans)!"
Christopher Anderson
Inbox Manager
After his time in the U.S. Army as a Signals Intelligence Analyst, Chris decided to earn his M.S. in Organizational Leadership while continuing his journey in the hotel industry. His ability in using emotional intelligence and joy in creating memorable experiences flourished. Now, as a Portfolio Manager with 14 single-family and townhome communities with over 1,200 doors, he uses each day to provide the same memorable experiences with added solutions.
When faced with challenges, Chris is not one to shy away. He loves researching solutions to complex problems. His persistence to learn and grow as a person contributes to his dedication to the task at hand. Chris joined our team at InboxDone in 2024 and is looking forward to growing with the company.
Currently based near Atlanta, GA, you will find Chris reading non-fiction books and continuing his journey in learning Spanish. Learning Spanish is the goal, but underneath learning the language, he and his husband are planning to move to Mexico to be close to family.
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