Please Answer The Following Test Question as Part of Your Application

A lot of our clients' customers purchase digital products and services because setting up an online business alone is an isolating journey and they need support and encouragement.

Sometimes customers will ask to cancel because they’ve lost hope, so each response requires a lot of care and empathy to retain them as customers and help them not give up on their dreams.

Imagine you are the email assistant for an online business. A customer of one of our client's courses writes the email below and asks to cancel. She is a dancer trying to start an online business about using dance as a method for treating depression.

Respond to the email using whatever you feel is the best approach to a) try and retain the customer; and b) demonstrate the benefits and value of remaining in the program.

”Hi there,

Well, I now feel like I’ve tried everything. It’s 6 months since I joined your program and tried to start an online business and so far nothing is working. I’ve been through all the course materials twice and tried to follow all the steps but I just feel totally overwhelmed by all the information about marketing, sales and promoting my services. I’m a dancer, not a saleswoman!

I’ve had a few more customers sign up since I started the program but it’s barely enough to cover my expenses let alone the time I’m putting into it. It’s really disheartening because like most people in the course, I’ve always dreamed of running an online business and living the Laptop Lifestyle.

But now I’ve decided it’s just not for me. I’m going to just stick to teaching salsa at local dance schools and instructing Zumba at the gym – at least that way I know where the money is coming from. Can you please cancel my membership so the monthly fee is no longer deducted from my account?

Thanks for your help,
Laura"

Current Open Positions: Inbox Manager