Robert Fox from Summit Energy shares his experience hiring assistants from InboxDone, an email management service that completely transformed how he handles his inbox.
Before InboxDone, Robert was spending 1.5-2 hours every morning sorting through overnight emails, plus 2-4 hours throughout the day, and even more time in the evenings after his kids went to bed.
Important customer emails were slipping through the cracks, creating challenges for his team and affecting customer service.
InboxDone assigned him two dedicated assistants who work in the background to:
- Sort and categorize all incoming emails
- Reply to as many as 90% of the emails for him
- Keep high-priority items at the top of the inbox
- Provide end-of-day summaries of action items
- Use pre-framed responses for common situations
- Ensure redundancy so service is never interrupted
The efficiency that I’ve gained and as a result my entire team has gained is probably a 20 to 30 50x multiple of what it would cost to not use inbox done. – Robert
Now Robert starts each day addressing only the most important emails, and he’s no longer obsessed with constantly checking his inbox. This allows him to focus on what really matters: customers and the solar guide team at Summit.
Key Benefits Discussed:
- Confidentiality agreements and security
- North American assistants (language & cultural alignment)
- 30-60 day customized onboarding process
- Two-assistant redundancy model
- Daily email prioritization
- More time for high-value work
If you’re on the fence about trying an email management service, hear why Robert highly recommends InboxDone. It’s been a game-changer for him and his team at Summit.
