Before InboxDone, our life was a hot mess. – Liz & Nicole
Liz and Nicole described their day-to-day as chaos.
The co-founders of Club Ichi were already successful, but the backend of their business was draining them. A time audit with a coach showed just how bad it had gotten.
Liz realized she was spending around 80% of her day navigating her calendar and scheduling. Because she’s naturally helpful, she’d say yes to almost anyone, which meant back-to-back calls from morning to evening.
Nicole had the opposite problem, but the same outcome. With ADHD in the mix, follow-ups, passwords, proposals, and important details would slip, and missed follow-up meant missed revenue.
They weren’t always “going backwards,” but they were leaving opportunities on the table. And the mental load of keeping everything in their heads made everything feel harder than it needed to be.
On top of that, they had never hired an admin before, and they didn’t even know what to ask for. Nicole was ready to hand over the keys. Liz was more cautious, especially when it came to privacy and trust.
InboxDone’s hand over process immediately solved their concerns.
Instead of asking Liz and Nicole to define every task upfront, the team observed how they worked, then came back with a clear plan for what support would make the biggest difference.
And they quickly saw that InboxDone could support both of their working styles, without forcing them into a one-size-fits-all approach.
Here’s how InboxDone started supporting Liz and Nicole right away:
✅ Inbox management and prioritization (flagging what actually needs attention)
✅ Calendar management and scheduling protection (filtering calls and setting boundaries)
✅ Drafting replies in their voice (including tone details and preferences)
✅ Daily recaps and FYIs via WhatsApp, so email stopped being a to-do list
✅ Follow-ups and proposal nudges, so opportunities don’t get missed
✅ Password systems and access setup using a password manager
✅ Email migration support, including calendars and invite cleanup
✅ CRM setup and maintenance, including inbox “mining” and contact tagging
✅ Community management support as the business grew (onboarding, billing, newsletters)
That’s not all.
One of the biggest wins was having two assistants covering different parts of the day. That created continuity, flexibility, and backup coverage when life happens.
They also loved how structured and efficient the communication felt. Nicole noticed their assistants didn’t rely on vague, open-ended questions, and instead made it easy to give quick answers and keep moving.
Over time, the support expanded beyond email and calendar. Their two dedicated InboxDone assistants helped implement systems (like a password manager), supported an email/domain migration, and even took over pieces of sales operations and CRM work.
Liz’s trust grew fast too, because the team was careful, emotionally intelligent, and consistent. She went from being in her inbox up to six hours a day to around an hour, with far less stress.
To wake up to that instead of waking up to using my inbox as a to-do list was life-changing. – Liz
By removing the scheduling pressure and the constant reactive email load, Liz stopped working nights and weekends just to keep up. And Nicole stopped tripping over the small obstacles that used to derail big opportunities.
In short, InboxDone didn’t just help them manage email. It helped them run their company like founders again — present, focused, and free to do the work only they can do.
