Customer Service Email Management (How To Get Started)

Done-for-you customer service email management is ideal for bootstrapped SaaS founders and executives who want to take the headache out of managing customer service emails.

It’s a done-for-you solution that gives you the peace of mind of knowing that your customer service emails are being managed by a team of trained experts

If you’re growing aggressively and investing heavily in user acquisition, you’re going to need a scalable solution to customer service email management.

Let’s face it, even on the best of days, it’s difficult to keep up with your inbox. When you throw compounding growth into the mix and a ton of active users that eagerly want to unlock value from your SaaS product, things can get out of hand fast.

What is customer service email management?

In a nutshell, customer service email management is the process of reviewing, responding to, and resolving customer service inquiries via email. This can include anything from handling customer support requests and billing questions to processing refunds and managing feedback. If you’re like any thriving SaaS business, you’re likely receiving dozens of emails every week.

Why does customer service email management matter?

Whether your SaaS company is on a solid growth trajectory or you’re still in beta and need extra time to focus on development, it’s important to have a plan for managing customer service emails. Not only will this free up your time to focus on more important tasks, but it will also ensure that your active users are getting the best possible support with direct answers.

There are a few different ways you can go about managing your customer service emails. Sure, we’re a little biased but partnering with an email management service like InboxDone is the way to go for most SaaS companies. Whether you’re a bootstrapped SaaS founder or a VC-backed juggernaut that’s oozing with capital from a recent raise, InboxDone is for you.

Okay, if you’re oozing with capital, it’s definitely for you!

Jokes aside, the idea of someone handling your emails and having direct communication with your SaaS users probably sounds a little nerve-wracking. Don’t worry, we’ve heard it all before. This is normal. Let’s take a step back and consider what email management services are and why they matter. This type of service is far more adaptable and scalable than you may believe.

What are email management services?

During the initial onboarding process, email management services will pair you with dedicated assistants that will get to know you and your preferences. From there, they’ll serve as an extension of your in-house team by handling customer service inquiries on your behalf. These services are typically billed by the hour and can be customized to your specific needs. 

Email management services usually come with a virtual assistant that is responsible for managing your customer service emails. Depending on the anticipated inflow of emails, you can hire an email management virtual assistant for a set number of hours every month. With no contracts, most email management services allow you to scale up and down as needed.

What is customer service email etiquette?

There’s a lot that goes into providing excellent customer service, but one of the most important aspects is email etiquette. This refers to the unwritten rules and best practices for interacting with customers via email. While there are no hard and fast rules, there are a few key things to keep in mind when crafting your responses. This is often discussed in the onboarding process.

How do you manage email communication?

When it comes to email communication, every SaaS founder has their own unique style. While some send short and punchy one-liners, others prefer more in-depth responses. No matter your style, the best email management services can replicate it perfectly. For instance, InboxDone’s virtual assistants take the time to understand how you like to communicate with stakeholders.

Why do I need email management?

Sometimes, the absence of a reply to a time-sensitive email can create bottlenecks in workflows and stifle progress. Even though it takes just a minute or so to send a reply, this simple task can distract SaaS founders away from high-value tasks and work that only they can do. This is where email management solutions come into the picture as a force for growth.

Are email management systems effective?

Email management systems are designed to help you take control of your inbox and free up your time. By outsourcing the more mundane tasks to a virtual assistant, you can focus on the things that matter most to your business. These services are often very cost-effective, which makes them a great solution for bootstrapped founders that want to optimize their time.

What is the best email management solution?

As an unrivaled email management solution, InboxDone is the best way to take control of your inbox and free up your time. With a team of top-tier virtual assistants, we can help you manage your customer service emails so that you can focus on high-impact tasks. We empower SaaS founders and executives to do their best work by managing their email communication.

Book a call with us today!